A ping test may need to be done in order to determine the status of your Internet connection. The test will allow you to directly communicate with a website using either it's domain name (for example: www.google.ca) or its IP address (for example: 12.345.678.90).
How to Perform a Ping Test (Windows)
If you wish to view the content on how to perform a ping test on your Windows computer, please refer to the following document: How to Perform a Ping Test (Windows)
On This Page
Click the Spotlight Tool in the top right hand corner of your screen
Type in Network
Choose Network Utilities from the list of available options and a new window will appear with a variety of network tools.
- Select Ping from this list
Enter Google.ca or another similar website domain name into the text field and then choose the Ping button to begin the test
If the ping test is successful, and you are able to communicate with the website, you will see the results which are exemplified in the image below. In particular, you should notice that each of the lines has information listed next to time.
For example Time = 21 ms.
A successful ping test would indicate that you have an active internet connection. If you are still unable browse the web than your issue may instead lie with your Network Adapters, programs or malware (viruses) that are present on your computer, or your Domain Name System (DNS).
If the ping test fails, and you cannot communicate with the website, then you will instead see a message saying that the ping test has timed out, or that the destination was unreachable.
If this occurs: Enter the IP address of Google, or another similar website, into the text field and then choose the Ping button to begin the test
The IP Address can be found by opening your Spotlight tool and searching for Terminal. Once found, you can open the terminal program and type nslookup google.ca then press Enter.
At this point you should see a variety of results including Address, which will then have the IP address of the website listed (for example Address: 12.345.678.90).
Using the method described above, ping the resulting IP address
If the ping test fails while attempting to ping the IP address, this would indicate that your computer is not detecting any internet connection. If this is the case, please refer to our Unable to Connect to the Internet troubleshooting guide.
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