Obtaining Email Headers for Spam/Phishing Notification

Document created by shaw-jamess on Jun 13, 2012Last modified by shaw-alex on Oct 5, 2016
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If you would like to report spam email that you have received directly to Shaw, you can do so through the "Report Spam" button found in Shaw Webmail (http://webmail.shaw.ca). When you use this method to report spam you will not be required to obtain your email headers as it will be done so automatically.

 

shaw webmail spam button

 

 

If you prefer to report spam directly to Shaw through your email client (Outlook, Thunderbird, Mac Mail, etc..) you can do so by forwarding the email to reportspam@shaw.ca. Before you do this however we ask that you first obtain your email headers, which help us identify sources of spam. Find your email client in the list below for instructions on how you can obtain your email header.

 

On This Page

Shaw Webmail

Entourage (OS X)

Eudora

Microsoft Outlook 1997

Microsoft Outlook 1998

Microsoft Outlook 2000

Microsoft Outlook 2002

Microsoft Outlook 2003

Microsoft Outlook 2007

Microsoft Outlook 2010

Outlook Express/Windows Live Mail/Windows Mail

Mac OS X Mail

Ubuntu Evolution

Mozilla Thunderbird

Incredimail

 


 

Shaw Webmail

 

    1. From your Webmail inbox, right-click on the message for which you would like to view the headers.
    2. From the pop-up menu, choose Show Original
    3. A new window containing the header information will open on-screen.
    4. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    5. Close the window containing the header information
    6. Open the original email message and click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Entourage (OS X)

 

    1. Double-click on the message to open it in a new (separate) window.
    2. Choose View from the menu bar and then choose Internet Headers.
    3. Click inside the new box that appears in your message and choose Edit and then Select All.
    4. Right-click again and choose Copy to save the highlighted text.
    5. Return to the original email message.
    6. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Eudora

 

    1. Double-click on the message to open it in a new (separate) window.
    2. Choose the menu bar icon labeled blah, blah, blah.
    3. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    4. Close the Message Source box.
    5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca. In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send

 

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To view headers in Outlook 97, it may require the update: Internet Mail Enhancement Patch

    1. Open the message and look for Internet Headers in the Options tab. Otherwise, you can choose View and then Message Header to show the necessary information.
    2. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    3. Open the original email message and click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Microsoft Outlook 1998

 

    1. Start by opening the message for which you would like to view the header information.
    2. Click Options from the drop-down menu.
    3. Towards the bottom of the screen there is an area titled Internet Headers.
    4. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    5. Close any new windows to return to the original message.
    6. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Microsoft Outlook 2000

 

    1. Start by opening the message for which you would like to view the header information.
    2. Choose Options and from the new menu, choose Full Headers.
    3. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    4. Close any new windows to return to the original message.
    5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Microsoft Outlook 2002

 

    1. Start by opening the message for which you would like to view the header information.
    2. Choose Options from the drop-down menu.
    3. A small window titled Message Options will be shown.
    4. Towards the bottom of this window you will see an area titled Internet Headers.
    5. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    6. Close the Message Options box.
    7. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Microsoft Outlook 2003

 

    1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
    2. Choose View (upper menu bar) and then Options. If you cannot see Options, you may need to expand the menu by clicking the two downward indicating arrows at the bottom of the menu.
    3. This will show you the Message Options window. At the bottom of this window you will see an Internet Headers field. Right-click on this field and choose Select All, then right-click again and choose Copy.
    4. Close the Message Options window to return to the original email message.
    5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Microsoft Outlook 2007

 

    1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
    2. Choose the Message tab, in the Options section there is a small button/icon of an arrow. Click on this icon to open the Message Options window.
    3. At the bottom of this window you will see an Internet Headers field. Right-click on this field and choose Select All, then right-click again and choose Copy.
    4. Close the Message Options window to return to the original message.
    5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

Back to top


 

Microsoft Outlook 2010

 

    1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
    2. Choose the Message tab, in the Options section there is a small button/icon of an arrow. Click on this icon to open the Message Options window.
    3. At the bottom of this window you will see an Internet Headers field. Right-click on this field and choose Select All, then right-click again and choose Copy.
    4. Close the Message Options window to return to the original message.
    5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

Back to top


 

Microsoft Outlook Express/Windows Live Mail/Windows Mail

 

    1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
    2. From the menu bar, choose File and then Properties.
    3. From the Properties window, choose the Details tab.
    4. Click the Message Source option to open a new window containing the necessary header information.
    5. Right-click on this field and choose Select All, then right-click again and choose Copy.
    6. Close all additional windows to return to your inbox.
    7. Open the original email message and click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Mac OS X Mail

 

    1. Start by highlighting the email for which you would like to view the header information (click once on it)
    2. From the menu bar, choose View, then Message and then Long Headers.
    3. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    4. Close this window and double click on the original email message.
    5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

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Ubuntu Evolution

 

    1. Start by opening the email message and then click View.
    2. Choose Message Source from menu, this will display the headers.
    3. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    4. Close the Message Source window.
    5. Select the message you wish to forward from your inbox.
    6. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

Back to top


 

Mozilla Thunderbird

 

    1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
    2. From the menu bar, choose View, then Message Source.
    3. This will open a new window containing the full header information.
    4. Right-click on the header information and choose Select All, then right-click again and choose Copy.
    5. Close this window to return to the original email message.
    6. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

Back to top


 

Incredimail

 

    1. Open the message in a new window by double clicking on it.
    2. Select File from the menu bar and then click Properties from the drop down menu
    3. In the new window that opens, choose the tab labeled Details
    4. Right-click on this information and choose Select All, then right-click again and choose Copy.
    5. Close the Properties window.
    6. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

 

 

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Related Articles

 

Email Setup

Recent Fraudulent Messages and Phishing Attempts

 


 

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