How to report email spam by sending email headers

Document created by shaw-jamess on Jun 13, 2012Last modified by shaw-jody on May 9, 2017
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Obtaining email headers for spam/phishing notification

 

If you would like to report spam email that you have received directly to Shaw, you can do so through the "Report Spam" button found in Shaw Webmail (http://webmail.shaw.ca). When you use this method to report spam you will not be required to obtain your email headers as it will be done so automatically.

 

Shaw Webmail Spam Button

 

If you prefer to report spam directly to Shaw through your email client (Outlook, Thunderbird, Mac Mail, etc..) you can do so by forwarding the email to reportspam@shaw.ca. Before you do this, however, we ask that you first obtain your email headers, which help us identify sources of spam. Find your email client in the list below for instructions on how you can obtain your email header.

 

Shaw Webmail

Use the following instructions to obtain email header information to report spam in Webmail.

 

  1. From your Webmail inbox, right-click on the message for which you would like to view the headers.
  2. From the pop-up menu, choose Show Original 
    Email Header > Show Original Menu Option
  3. A new window containing the header information will open on-screen.
  4. Right-click on the header information and choose Select All, then right-click again and choose Copy.
  5. Close the window containing the header information
  6. Open the original email message and click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

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Microsoft Outlook 2003

To obtain email headers in Outlook 2003:

  1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
  2. Choose View (upper menu bar) and then Options. If you cannot see Options, you may need to expand the menu by clicking the two downward indicating arrows at the bottom of the menu.
  3. This will show you the Message Options window. At the bottom of this window, you will see an Internet Headers field.
  4. Right-click on this field and choose Select All, then right-click again and choose Copy.
  5. Close the Message Options window to return to the original email message.
  6. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

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Microsoft Outlook 2007

To obtain email headers in Outlook 2007:

 

  1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
  2. Choose the Message tab, in the Options section there is a small button/icon of an arrow. Click on this icon to open the Message Options window.
  3. At the bottom of this window you will see an Internet Headers field. Right-click on this field and choose Select All, then right-click again and choose Copy.
  4. Close the Message Options window to return to the original message.
  5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

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Microsoft Outlook 2010

To report email spam in Outlook 2010, send the email headers to us using the following instructions:

 

  1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
  2. Choose the Message tab, in the Options section there is a small button/icon of an arrow. Click on this icon to open the Message Options window.
  3. At the bottom of this window you will see an Internet Headers field. Right-click on this field and choose Select All, then right-click again and choose Copy.
  4. Close the Message Options window to return to the original message.
  5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

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Outlook Express/Windows Live Mail/Windows Live

To report email spam in Outlook 2010, Windows Live Mail or Windows Live, send the email headers to us using the following instructions:

 

  1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
  2. From the menu bar, choose File and then Properties.
  3. From the Properties window, choose the Details tab.
  4. Click the Message Source option to open a new window containing the necessary header information.
  5. Right-click on this field and choose Select All, then right-click again and choose Copy.
  6. Close all additional windows to return to your inbox.
  7. Open the original email message and click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

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Mac OS X Mail

To report email spam in Mac OS X Mail, send the email headers to us using the following instructions:

  1. Start by highlighting the email for which you would like to view the header information (click once on it).
  2. From the menu bar, choose View, then Message and then Long Headers.
  3. Right-click on the header information and choose Select All, then right-click again and choose Copy.
  4. Close this window and double click on the original email message.
  5. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

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Mozilla Thunderbird

If you are using the Mozilla Thunderbird email client, you can report email spam by sending us the email headers using the following instructions:

 

  1. Start by opening the message for which you would like to view the header information. Open the email message in its own window by double-clicking on it.
  2. From the menu bar, choose View, then Message Source.
  3. This will open a new window containing the full header information.
  4. Right-click on the header information and choose Select All, then right-click again and choose Copy.
  5. Close this window to return to the original email message.
  6. You should now be able to see the original email message. Click on forward and then address the new message to reportspam@shaw.ca (or internet.abuse@sjrb.ca if it is a phishing scam email). In the area above the current message, Paste (right-click – Paste) the Internet Headers and click Send.

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