Troubleshoot Webmail issues and learn more about Shaw Webmail with our list of FAQs. Our frequently asked questions cover topics including accessing your Webmail, setup, setting preferences and managing your Webmail account. This article includes:
Did You Know
Shaw Webmail is the latest version of Shaw's web-based email client. Visit https://webmail.shaw.ca to sign in and access your Shaw email.
From your laptop, computer or mobile device, visit https://webmail.shaw.ca from your internet browser and log in with your Shaw.ca email and password to sign in and access your Shaw email.
This can be done through Preferences > Import/Export. Full instructions can be found in our article: Import/Export in Webmail
Your Webmail password can be changed through My Shaw. If you would like to change the password for one of your Shaw email accounts, you can do so by signing into https://my.shaw.ca/ and navigating to the "@Shaw Email Accounts" section in the Internet menu. Please note that this is also the password that you use to log into webmail.shaw.ca.
For additional details please see How to change your Email and Webmail password.
To access Webmail via your phone:
Note: You can access Webmail via Shaw Go WiFi. You can manage which devices are assigned to your account through your My Shaw profile. Depending on your Internet service with Shaw, you can register your device(s) to auto-connect between 3 and 10 devices on Shaw Go WiFi.
You can choose to use the "HTML" interface as your default by changing the “Default Client” preference located in Preferences > General > Sign In.
Yes, you can set up email signatures in HTML.
Once logged into your Webmail account you can set an out of office reply by going to Preferences and selecting Out of Office from the left menu. Create your message and either click the checkbox to Send auto-reply message or set a specific time period when you want to send the auto-reply. For additional details see our article on How to send an auto-reply (vacation) message in Webmail.
After logging into your Webmail account, click on Preferences and select Filters from the left menu. You can select either Incoming Message Filters or Outgoing Message Filters. Select Create Filter and proceed with the steps to set up your spam filter. For additional information see our article on Webmail: Filters and Spam Settings.
Here is some additional insight based on some frequently asked questions about Shaw Webmail.
When you use Shaw email and you receive an email, it is stored on the Shaw Email Server, just like a post office would store your letter. When you click Send/Receive on your email, your phone, tablet, or computer will download the email from the server. With Webmail, instead of downloading, Shaw Webmail allows you to directly view and reply to the emails on the Shaw Email Server. This can be useful for checking your email while on vacation or on computers that you don’t want to download your emails to.
How do I edit contact information for a person in my Contact list?
Note: You can delete multiple emails by clicking the checkbox beside each email in your Inbox or email folder that you wish to delete emails from. Deleting emails in this manner places them in your Trash folder. To permanently delete these emails you will need to click the drop-down on the Trash folder (or right-click the Trash folder) and select Empty Trash.
More on How to delete emails in Webmail.
Information on How to recover deleted emails in Webmail.