Digital Box will not Power On

Document created by shaw-fraser on Jun 19, 2012Last modified by shaw-jody on Aug 15, 2017
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Learn how to troubleshoot issues if your Shaw digital box will not power on. If you find that your digital box is not powering on please try the following steps to discover the source of the issue and correct the problem. Most commonly, this can be caused by power supply, remote control or TV setting issues.

 

This article will provide insight on:

Did You Know?

 

One of the quickest ways to troubleshoot power issues with your equipment is to pull the power and power cycle your equipment. Check your user manual(s) to ensure that this is a preferred practice on your specific television.

 

Learn More: Pull the Power to fix Internet, TV or Phone issues

                                         
The CBL button on your Shaw remote control

Some Shaw remote controls have mode buttons at the top (CBL, TV, VCR, AUX, AUD, DVD)  which allow you to select different types of hardware which have been programmed with the remote, thereby allowing you to power them on independently. If you have accidentally selected one of these other functions, you may need to select the CBL button and then press the Power Button again to turn on your Shaw Digital Box.

 

 

CBL button on a Shaw remote

 

The CBL button

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How to power on your digital box without the remote control

Try powering on the Digital Box with the physical power button located on the front of the cable box. All of the Shaw Digital Boxes have a power button on the front of the unit, with the exceptions of the DCT 700 and Gateway Portal.

 

If you are able to power the digital box using the power button on the front of the unit, or you are currently using a digital box that does not have one of these buttons, this may be an indication that the batteries in your remote control need to be replaced. Try replacing the batteries in your Shaw remote control, or ensuring that they have been inserted correctly.

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How to check your power outlet/power bar

Power iconAnother potential solution is to check the power outlet that your cable box is plugged into. (Note: You should always take caution when unplugging devices from wall outlets or power bars.). Use one (or all) of the following tips to troubleshoot why your digital box is not powering on. 

 

  1. Check the power outlet you have your digital box plugged into and ensure that the breaker has not flipped, thus cutting the supply of power.
    • If you find that the breaker has flipped, simply locate your breaker box and turn the corresponding breaker to the on position. Then try to power on your cable box.
  2. Try other nearby outlets to see if you are able to power on the digital box while plugged into an alternative power supply.
  3. If you are using a power bar you can try temporarily bypassing it and plugging your digital box directly into a power outlet on the wall.

 

If the above steps do not fix the issue, you may need to reset your digital box. Follow these steps to reset your digital box:

 

  1. Unplug the Power Cable on the back of your Digital Box
  2. Wait 30 seconds
  3. Reconnect the Power Cable back into the Digital Box
  4. After a few minutes, you can attempt to power on your Digital Box

 

If you are using a Shaw Gateway, please see the following article:  How to Reset Shaw Gateway 

Did You Know?

 

After performing a reset to your Digital Box your guide will need to reset, and will temporarily show "To Be Announced." The guide will automatically re-populate and may take up to an hour to do so.

            

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How to reprogram your remote control

Another reason why your Digital Box may not power on using the remote is that your remote may have become deprogrammed. The following example illustrates instructions for how to reprogram the Atlas remote. If you are not sure which remote you currently have please see our overview of Shaw's remote controlsShaw's Atlas Remote Control

 

Atlas Remote

  1. Press the CBL button on the Remote
  2. Press and hold the Setup button until the CBL button flashes twice in a row
  3. Enter 1376, CBL should flash twice
  4. Press Power on the remote to test it

 

For additional information, visit our article on how to program your Shaw remote control.

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Checking your TV settings for dynamic, ambient or light sensors

Some Televisions have automatic sensors installed which will adjust the contrast and brightness of your TV automatically depending on the ambient light in your viewing space. To do this, your TV utilizes the same IR sensors that remote controls often use, and this can cause a conflict which will prevent the Shaw Remote from being able to function with the Digital Box.
 

  1. Power off the TV
  2. Attempt to power on your Digital Box with the Shaw Remote Control while the TV is powered off. If successful, this would indicate that your TV may have an ambient sensor installed that is interfering with the remote.
  3. Use the remote control that came with your television set to find and disable the feature. Depending on your brand of TV, this may be labelled differently. 

 

Here is a list of the most common ambient light sensors listed by brand, as well as the steps to disable them.

 

TV BrandInstructions
Sharp AquosChange Picture Mode to Standard
  • Menu > Picture > OPC = Off
Sony BraviaTurn off Light Sensor
  • Settings > Setup > Light Sensor = Off
Toshiba REGZATurn off Auto Brightness Sensor or TheaterLink
  • Menu > Picture > Advanced Picture Settings > Auto Brightness Sensor = Off
Samsung LCDTurn off Power Save or Brightness Sensor
  • Menu > Picture > Eco Solution > Energy Saver = Off
  • Menu > Picture > Eco Solution > Eco Sensor = Off
LGDisable or Deselect Intelligent Sensor
  • Menu > Picture > Energy Saving = Off
  • Menu > Picture > Picture Mode = Standard
EmersonSet ECO mode to OFF
  • Press the ECO button to toggle ECO mode off
  • Menu > Features > ECO = Off
Panasonic PlasmaSet Picture Mode to Standard and Back Light to Dark
  • Menu > Picture > Picture Mode = Standard
  • Menu > Picture > Back Light = Dark
OtherSet Picture Mode to Standard
  • Refer to Owner's Manual

Related: BlueSky TV Settings

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