Some Televisions have automatic sensors installed which will adjust the contrast and brightness of your TV automatically depending on the ambient light in your viewing space. To do this, your TV utilizes the same IR sensors that remote controls often use, and this can cause a conflict which will prevent the Shaw Remote from being able to function with the Digital Box.
- Power off the TV
- Ensure the Digital Box is powered on
- Change the channel on the Shaw Remote to 999
- Power the TV back on
- If the Digital Box was able to successfully tune to channel 999 while the TV was powered off, but still cannot change channels while the TV is powered on this would confirm that an IR conflict is present in your setup
- Use the remote control that came with your television set to find and disable the feature. Depending on your brand of TV, this may be labelled differently. Here is a list of the most common ambient light sensors listed by brand, as well as the steps to disable them.
|Brand of TV||Feature to Disable||How to Disable Feature|
|Sharp Aquos||Change "Picture Mode" to Standard|
MENU → Picture → OPC = Off
|Sony Bravia||Turn off "Light Sensor"|
Settings → Setup → Light Sensor = Off
|Toshiba REGZA||Turn off "Auto Brightness Sensor" or "TheaterLink"|
MENU → Picture → Advanced Picture Settings → Auto Brightness Sensor = Off.
|Samsung LCD||Turn off "Power Save" or "Brightness Sensor"|
MENU → Picture → Eco Solution → Energy Saver = Off, Eco Sensor = Off
|LG||Disable/Deselect "Intelligent Sensor"|
42LD520: MENU → Picture → Energy Saving = Off, Picture Mode = Standard
|EMERSON||Change "ECO" mode to OFF|
Simply press the "ECO" button (with a leaf icon) on the Emerson remote control to toggle ECO mode Off. If this button doesn't exist, then navigate MENU → Features → ECO = Off.
|Panasonic Plasma||Set Picture Mode to Standard and Back Light to Dark|
MENU → Picture → Picture
|Other||Change "Picture Mode" to Standard (instead of Vivid or Dynamic or Movie)|
Refer to Owner's Manual
Additional Troubleshooting Suggestions
- For Pace and some Motorola digital boxes, try using the Remote IR that was included in the package and place it in an area that away from the IR input of your television.
- Position your television so that direct sunlight is not affecting the televisions IR reciever
- Replace the remote control batteries with fresh ones to boost the signal
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