Digital Box not responding to Shaw remote

Document created by alyssap on Jun 20, 2012Last modified by shaw-lili on Jun 28, 2017
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Learn how to troubleshoot issues when your Digital Box is not responding to your Shaw remote. Issues include if you are able to view channels but are unable to change the current channel, or are unable to view/access the Guide on the Digital Box. Use the recommended solutions below to fix your remote issue.
The article will provide insight on how to:

 

Check the remote control

If you are using a Shaw Atlas remote (seen below) ensure that you have pushed the CBL button before attempting to control the Digital Box. This button indicates to the remote that you are attempting to control the Digital Box, and if another input button has been inadvertently pushed the remote will attempt to control that device instead.

 

If you are unable to power on your Digital Box, please see: Digital Box will not Power On

 

CBL Button on Shaw Atlas Remote Control
The CBL button on the remote control

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Reset the digital box

To reset the digital box:

  1. Unplug the Digital Box from power.
  2. Wait 30 seconds.

  3. Reconnect the Power Cable to the Digital Box.

  4. Wait for the Digital Box to reboot, then power it on and test to see if it is now responsive.

     

After being reset, your guide may say "To Be Announced" for about an hour after performing the reset.

 

If you have a Gateway unit, please see: Shaw Gateway - How to Reset

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Check the front panel buttons for a response

Certain models of TVs have a built-in feature which adjusts the brightness and contrast of your TV with respect to the ambient light in your viewing space. This uses the same IR (infrared) sensors that your Shaw remote control uses to communicate with the Digital Box. As a result, you may experience IR interference when trying to control your Digital Box.

 

To check whether IR interference may be preventing the Shaw remote from communicating with the Digital Box:

  1. Press the MENU, SETTINGS, CHANNEL or ARROW Front Display Arrow Buttons buttons on the front of your Digital Box (not the remote control) and check for a response on your TV.
  2. If the Digital Box responds to the buttons on the front panel, you may be experiencing IR interference from another appliance in the household, including the television. Please see the following article for additional details: IR Conflict - Can't Change Channel while TV is Powered On.
  3. If the Digital Box fails to respond to the buttons on the front panel, please Contact Us.

Note:

 

Not all digital boxes have an interactive front panel.

              

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Change the batteries in your Shaw remote

When the battery power is low, the Shaw remote will not function optimally; it may still be able to communicate with the Digital Box intermittently, or not at all.

 

Try to replace the batteries with a new set to check whether this resolves the issue and ensure that the batteries are placed into the battery compartment correctly. 

  1. Open the battery compartment on the back of your Shaw remote.
  2. Remove the batteries from the remote (there are two batteries to remove)
  3. Place new batteries in your Shaw remote. Ensure that they are placed in the remote correctly.
  4. Close the compartment on the back of the remote.
  5. Try your remote with your TV. If issues persist see: Check the remote control section above.

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Reprogram your Shaw remote

If you are using an Atlas remote (seen below), reset your Shaw remote by following the procedure below.

If you are using an alternative remote, you can Contact Us for re-programming details.

Shaw Atlas Remote Control

 

First, we must unlock the remote:

  1. Press and release the CBL button
  2. Press and hold SETUP until the CBL button blinks twice
  3. Enter 9-8-2 using the number buttons
  4. If the CBL light blinks 4 times the remote is ready to be reprogrammed; if it only blinked twice then repeat steps 1-3

 

Then, we can program the CBL button:

  1. Press and release the CBL button
  2. Press and hold SETUP until the CBL button blinks twice
  3. Enter 1-3-7-6 using the number buttons
  4. Test List, Menu, info, guide to ensure the Digital Box is responding correctly.


Lastly, lock the remote:

  1. Press and release the CBL button
  2. Press and hold SETUP until the CBL button blinks twice
  3. Enter 9-8-2 using the number buttons
  4. The CBL light should blink twice to confirm that it has been locked

 

Additional information on programming your Shaw remote.

 

Reprogramming your Champ Remote

 

To reprogram your Champ Remote, simply hold down the A and Setup buttons on your remote until the light on the top of the remote flashes twice.

Shaw Champ RemoteProgramming your Shw remote control

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