Fraudulent emails are typically sent to obtain personal and private financial information. They ask for confidential information such as your account username, account number and email password. To keep your identity safe, it’s important to know what to look for. Though these emails may appear to be legitimate, and even include the logo of the company they’re impersonating, there are usually several telltale signs that suggest an email is fake. It is important to understand that Shaw will never bill you for support services. If you have encountered an email purporting to be from Shaw which asks for payment for support please report it to a Shaw representative immediately. For more information on how to spot a fraudulent email, please watch the following video.
Learn more about identifying fraudulent emails in the video above.
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If you receive a suspicious-looking email, delete it or forward it to firstname.lastname@example.org. We will investigate the issue and resolve it to the best of our ability. Please also include the headers when you forward these emails to us. For information on how to obtain your email headers, please refer to our Obtaining Email Headers for Spam/Phishing Notification document.
- Often, there are spelling or grammatical errors. Most reputable companies proofread their customer emails before sending them out
- The email is from an address that does not belong to the company in question. Usually a company has a personalized email address, such as @companyname.com. *Emails from Shaw end with @sjrb.ca or @shaw.ca
- The email asks for personal information, such as a password or account number. Unless there was a previous communication, a reputable company will not ask for this information via email
- There will usually be a sense of urgency – the email may suggest that you will lose your account or have information deleted if you don’t respond. Sometimes, it will include links to websites, which should not be clicked
If you feel that your Shaw account or banking information may be at risk as a result of you receiving or responding to one of these phishing emails, the best course of action to follow is:
- Change your personal login information for your Shaw account as well as any banking institutions that may be affected:
- Contact any banking institutions tied to the accounts that you feel may have been compromised
A list of recent threats can be found at the following location: Recent Scam and Fraud Alerts
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