Learn how to troubleshoot the Not Authorized error being displayed on your TV. The Not Authorized message will typically appear when you are attempting to view channels which are not included with your Digital or HD subscription plan. Occasionally, this error can also occur when channels have been recently added to your Digital Box and the signal for the update has not yet been received. For a brief video tutorial on how to reset your cable box, please watch the video below.
This article will provide insight into:
- How to reset your Digital Box
- How to check your TV package to confirm channel availability
- How to check your connections
- How to bypass splitters
Did You Know?
Upon resetting your digital cable box, the interactive guide will display "To Be Announced" for up to an hour after this type of reset. Your picture should return immediately.
Follow these steps to reset (reboot) your Digital Box.
Digital Cable Box Reset
Video not displaying properly? Click here
The Not Authorized error message often appears when you are attempting to view a channel which is not currently included in your subscription. Check which package you are subscribed to as it appears on your Shaw Bill and then confirm which channels are included in that package at our Channel Listings page. To check your current TV subscription:
You can check the connections on your TV and Digital Box:
To troubleshoot the Not Authorized error, you can try bypassing splitters. To do this:
Did You Know?
You can find other TV troubleshooting tips with our frequently asked questions. From lost signal issues to remote control problems, check out our FAQs to fix common issues.
Learn more: TV Troubleshooting FAQs
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