Not Authorized Error on Television

Document created by shaw-fraser on Jun 25, 2012Last modified by shaw-lili on Jun 28, 2017
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The Not Authorized message will typically appear when you are attempting to view channels which are not included with your Digital or HD subscription plan. Occasionally, this error can also occur when channels have been recently added to your Digital Box and the signal for the update has not yet been received. For a brief video tutorial on how to reset your cable box, please watch the video below.

 

On This Page

Reset the Digital Box

Check Your Package to Confirm the Channel Availability

Check Your Connections

Bypass Splitters

Visit the TV Forum

 

 

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Reset the Digital Box

 

  1. Unplug the power cable from the back of the Digital Box
  2. Wait 30 seconds
  3. Reconnect the power cable
  4. After a few moments you can power the Digital Box back on and test it again

Digital Cable Box Reset

Video not displaying properly? Click here

 

 

Please Note: Your Interactive Guide will display “To Be Announced” for about an hour after this type of reset, but your picture should return immediately

 

 

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Check Your Package to Confirm the Channel Availability

 

This error message often appears when you are attempting to view a channel which is not currently included in your subscription. Check which package you are subscribed to as it appears on your Shaw Bill and then confirm which channels are included in that package at our Channel Listings page.

 


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Check Your Connections

 

  1. Unplug the power to your Digital Box
  2. Unscrew the coaxial cable connection from the back of the Digital Box as well as at the wall outlet
  3. Ensure that the coaxial cable is in good condition and is not bent, cut or damaged
  4. Reconnect both cables

 


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Bypass the Splitter

 

  1. Unplug the power to your Digital Box
  2. Locate any cable splitters or extensions that are on the line by following the coaxial cable from the back of your Digital Box  to the cable outlet on the wall
  3. Bypass the splitter by connecting a coaxial cable from the rear of the Digital Box (at the RF IN or CABLE IN port) directly into the cable outlet at the wall
  4. Reconnect the power cable to the Digital Box
  5. If your picture quality improves after bypassing the cable splitter you may be required to replace your splitter. A new splitter can be obtained at one of our Shaw retail locations

 

 

If after completing the above steps you are still receiving the same error message, you should contact a Shaw Technical Support representative for additional assistance.

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