Introducing Social Media Messaging

Document created by shaw-lili on Jun 14, 2017Last modified by shaw-lili on Jul 5, 2017
Version 16Show Document
  • View in full screen mode

We're constantly searching for innovative ways for our customers to connect with us.


With the new social messaging option, you can now directly ask us for support via Facebook Messenger and Twitter's Direct Messages. Whether you need help troubleshooting your Internet connection or programming your Shaw remote, our social chat representatives can help with your Internet, TV, or phone issues.



Social media messaging

We want to hear from you. Social Media Messaging team is available to provide support seven days a week, from 7:00AM-10:00PM PT.


While our social chat representatives can guide you through your Shaw bill or eBill, our team is not authorized to process payments. Visit My Account to make payments to your account.

Back to top