Webmail: Introduction to email filters and spam settings

Document created by alyssap on Jul 3, 2012Last modified by shaw-jody on Dec 22, 2017
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Learn how to set filters and adjust spam settings in Shaw Webmail with these Webmail tips. You can use filters to automatically organize your email folders and inbox. This document will help you setup and manage your filters, as well as modify your spam mail filtering options. Gain insight into:


Adjusting spam settings

Through Webmail you are able to adjust your spam mail options. These options include discarding messages immediately so they will not appear in your trash folder, labeling messages as spam and leaving them in your inbox, or labeling spam messages and moving them to the junk folder. To adjust your spam mail options:

  1. Log into your Webmail account at https://webmail.shaw.ca/ 
  2. Click Preferences on top navigation bar
    Webmail Preferences
  3. Select Spam on the left 
    spam option in webmail
  4. Chose your preferred settings
    spam options
  5. Click Save on the top left corner
    save button


Choices for spam mail options are:

  • Label message as Spam and keep in Inbox
  • Discard message immediately (will not appear in trash)
  • Label message as Spam and send to Junk

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Setting up a filter

Filters in Webmail allow you to:

  • File your messages into folders (in Webmail) automatically
  • Automatically delete persistent and unwanted emails from mailing lists or specific email addresses
  • Forward emails which meet a specific condition to another email address
  • Flag, mark as read or tag emails from a particular email address


The above list includes just some of the most common uses of Filters; there are many other ways you can configure Filters to help you manage your Inbox. Using Filters, you can apply the following actions to your email messages automatically: delete, file into a folder, tag, mark as read or flagged, forward to another address. These actions can be applied to both incoming and outgoing messages, and can be specified through your Preferences in Webmail.

  1. Go to Preferences
  2. Under Mail, select Filters 
    Filters Preferences

  3. You have the option to select one of the following:
    • Incoming Message Filters: filters messages that are sent to you (selected by default)
    • Outgoing Message Filters: filters messages that you send out
  4. Select Create Filter
  5. Under If any (or all) of the following conditions are met, specify the following:
    Create filter options


    • Filter Name: enter a name for the filter (for example: Annoying mailing lists)
    • Subject: click this button (Subject is the default) to view more options by which you will filter your messages (for example: if you want to filter emails from a specific email address, select From)
    • Contains: click this button to view more specific requirements for what the email should contain
      In the text box, enter the specific email address, name or any parameter you have chosen (in Subject, step #) that you want to filter
    • Click the + button to add another condition to the same filter (Note: if you are going to set multiple conditions for a filter, specify whether the email message needs to meet any or all of the conditions to be filtered out. e.g. if a message only meets 1 of the 5 conditions you have set, and you specify that ALL of the conditions must be met, the email will not be processed by the filter, and will remain unmoved in your Inbox). Click the – button for any conditions you want to remove
  6. Perform the following actions (what you want Webmail to do with the message when the conditions you have specified are met
    • Select File into Folder to specify a folder to move the message to
    • Select Discard to delete the item permanently; please note, this does not move the item into the Trash folder. Instead, the item is deleted permanently. Use the File into Folder action if you wish to move the item to a folder, then decide later whether to delete it
    • Or, choose any of the other options as you see fit
  7. Select OK

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Automatically delete or sort messages

To set up a filter to automatically delete or move emails from a specific sender to another folder (e.g. if you keep receiving the same unwanted emails from a specific email address):

  1. Select Preferences
  2. Select Filters
  3. Select New Filter
  4. Enter a Filter name
  5. Select the Subject button and instead, choose From in the drop-down menu
  6. Leave contains as the default option (select the button labeled contains for more options)
  7. Enter the email address or name of the person into the text box
  8. Under Perform the following actions, select one of the following:
    • Discard: if you would like Webmail to delete the message permanently (the message will not appear in the Trash folder)
    • File into folder: if you wish to move the message to a folder instead
  9. Select OK


In the example below, a filter has been configured for a Mailing List, for emails receiving from a specific company name and email address. Any emails received from that company's particular email address or company name will be moved to a folder called Mailing List.

move spam into folder


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