How To: Change your Shaw Webmail password

Document created by shaw-fraser on Jul 5, 2012Last modified by shaw-rhyme on May 21, 2019
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If you forgot your password, or you just want to change it for security reasons, you can set a new password using the My Shaw website or the My Shaw app.


Change your email password

Your new password must be 8 to 64 characters and contain at least one uppercase character, one lowercase character, and one number. 

Shaw ID change password


On the My Shaw mobile app:


  1. Finding the menu is a little different in Apple and Android devices.  Once you've opened the My Shaw app on your mobile device you'll need to navigate to the right menu.


  • On an Apple device, tap the More icon in the bottom right corner. More icon
  • On an Android device, tap the Menu icon in the top left cornerMenu icon


  1. Tap Shaw Email Accounts.
  2. Tap Create Email Address.
  3. Tap the email address you want to update.
  4. Tap Change Password.
  5. Enter a new password.
  6. Enter the password again to confirm it.
  7. Click Save.


On the My Shaw website:


My Shaw Internet Menu

  1. Visit
  2. Sign into My Shaw.
  3. Mouse over to My Services, at the top of the page, and click Internet.
  4. Scroll down to Email Accounts and click Edit next to your address.
  5. Enter a new password in the New email password text box.
  6. Click Update.

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