How to set up email on multiple devices

Document created by shaw-alex on Jun 21, 2017Last modified by shaw-jody on Jan 29, 2019
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Setting up your Shaw email on multiple devices such as your phone, tablet, and desktop computer is a great way to have your email available no matter what device you use. Since you access your email by logging into a single mailbox on the server, complications may arise. You will find information below that will allow you to set your computers and mobile devices up in such a way that your mail is accessible on all devices without unnecessary duplication or unexpected loss.


Receiving email on multiple devices

Store emails for archive or business    


Receiving email on multiple devices

POP Email

When you access your email using POP your computer downloads all of your messages and then deletes them from the server-side mailbox in order to make room for new mail.

  • This is convenient for ensuring that you never run out of space on the server, but it also means that if you wish to use more than one computer or device to access your email, only the first computer or device to check your email will be able to retrieve it.
  • It also means that any outgoing messages that you send will appear only on the computer or device on which you send them.
  • You can set most email programs to leave mail on the server for a certain number of days, however, which will allow you to retrieve the same mail across multiple devices.


IMAP Email (Preferred)

This method of reading your email allows your computer to effectively manage messages directly on the server without having to move them to your computer or device.

  • It also allows message flags (e.g. read, replied) to be applied to the messages on the server, which means that if you read a message on your computer, it will be marked as read when you view it on your phone, and if you delete a message on your phone, it will disappear from your computer as well.
  • IMAP also allows you to see sent messages across all of your computers and devices, regardless of which computer or device was used to send each message.


Exchange Email 

Exchange works in essentially the same way as IMAP, but in addition to syncing your email messages, it can also store your contact list and calendar. This makes it a better tool for organizing your contacts and appointments in addition to your email.

  • However, Exchange may not be compatible with all devices as a result IMAP is the preferred email setup method.


Differences between email settings

Related: Which email set up method is right for me?, Shaw Email FAQs

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Store emails for archive or business

If you would like to back up your email messages on a computer without leaving them on the server indefinitely, but would still like to be able to access them across multiple computers or devices for a time, the best choice might be as follows:

  • Your backup computer uses POP, configured to leave mail on the server for thirty days (or however long is appropriate for your needs)
  • Your other computers and mobile devices use Exchange so that you can view and manage your email whenever you need it.


You can find instructions for configuring your email program to use POP and to leave mail on the server here: Email server settings: POP and IMAP 

You can find instructions for setting up Exchange on your computer or mobile device here: Email Setup Instructions 


POP and IMAP working together

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