How to enable/disable Closed Captioning

Document created by shaw-fraser on Jul 9, 2012Last modified by shaw-jody on Aug 9, 2017
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Closed captioning allows you to view a text based transcription of the audio, and occasionally the events that are occurring on your television. You can enable or disable this option as well as modify the look of the closed captions through your Shaw High Definition Digital Box. Learn how to enable/disable closed captioning on your Digital Box by following the instructions for your specific cable box below.

 

This article provides insight into how to enable/disable closed captioning on:

 

Motorola Digital Box

Please be aware that closed captioning is not available as a setting on Motorola DCT 700 units. For all other Motorola units, please see steps below.

 

  1. Press the SETTINGS or MENU button on the Shaw Remote, or on the front panel of the Digital Box
  2. Select Main Menu
  3. Navigate to Setup and press OK
  4. Navigate to Closed Captioning Setup and press OK
  5. Use the right or left arrow buttons on your remote to turn Closed Captioning On or Off
  6. Press OK on your remote when finished

 

To adjust additional closed captioning options such as font size and colour:
 

  1. Power off your Digital Box, while leaving your television set powered on
  2. Press the SETTINGS or MENU button on the Shaw Remote, or on the front panel of the Digital Box
  3. Navigate to Additional closed captioning options and press OK
  4. Additional closed captioning options include:
    • Font Size
    • Font Style
    • Font Colour
    • Font Opacity
    • Font Edge Type
    • Font Edge Colour
    • Background Colour
    • Background Opacity
  5. Power off your Digital Box, then you can turn it back on to test your closed caption settings

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Pace Digital Box

Follow these instructions to enable or disable Closed Captioning on a Pace Digital Box.

 

  1. Power off your Digital Box, while leaving your television set powered on
  2. Press the SETTINGS or MENU button on the Shaw Remote, or on the front of the Digital Box
  3. Navigate to the Closed Captions option using the ARROW buttons on your Shaw Remote or Digital Box
  4. Use the RIGHT Arrow button on your Shaw Remote or Digital Box to select Closed Captions
  5. Highlight CC, then press OK on your Shaw Remote or Digital Box to toggle the closed captions option on or off
  6. Additional closed captioning options include:
    • Font Size
    • Font Style
    • Character Colour
    • Character Shading
    • Background Colour
    • Background Shading
    • Standard Definition CC
    • High Definition CC
  7. Power on your Digital Box to test your closed caption settings.

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Closed Captioning on Arris Gateway

To enable/disable Closed Captioning on your Shaw Gateway follow these instructions:

 

  1. Power on your Television
  2. Press MENU on your Shaw Gateway Remote
  3. Navigate to Settings
  4. Select Closed Captions from the list of available settings
  5. Enable or disable closed captioning by using the UP and DOWN  arrows on your Shaw Remote
  6. Additional closed captioning options include:
    • Basic Service options
    • Digital Service options
    • Display Preferences
    • Language Preferences
  7. Press the LIVE button on your Shaw Remote to navigate back to live TV and test your closed caption settings

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Closed Captioning on BlueSky TV

BlueSky TV has enhanced closed captioning controls built right in for the hearing impaired.

 

Closed Captioning Option in BlueSky TV

 

For specific instructions, please refer to How to turn Closed Captioning on/off in BlueSky TV

Related: BlueSky TV Accessibility Settings

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