My Shaw app - Online Chat Support and Support Articles

Document created by shaw-alex on Jul 25, 2017Last modified by shaw-jody on May 15, 2018
Version 12Show Document
  • View in full screen mode

Get one-on-one support in an instant

Learn how to use the My Shaw app to access online chat support and support articles. Using the My Shaw app, you can connect to a Shaw agent for topics like technical support, ordering new services, scheduling a move, billing and account support, and more. Chat support is available Monday through Sunday, 7:00 AM - 10:00 PM PDT.

 

Starting a chat

App notifications

Support articles

 

Did You Know?

 

You can download the free My Shaw app for your iPhone, iPad or Android device from their respective app marketplaces. Apple users can download on the App Store. Android users can download on Google Play.

 

Learn More: How to Download and Set up your My Shaw app

                                 

 

Starting a chat

To begin a chat, tap the Chat button at the button of the app.

 

My Shaw App Chat Support

Tap the Start Chat option and select from one of the available topics. Once you select a topic, you will be placed in a queue while the app connects you to a live agent.

 

Chat Support window

Chat using the Apple iOS version on iPhone

 

You can end the chat at any time by tapping the button and choosing the End Chat option.

Did You Know?

 

Online chat is for Residential services support. For business support, visit http://business.shaw.ca/Support

                                 

Back to top

 

App notifications 

The My Shaw app will send you notifications from chat support in case you close the app or turn off your screen.

 

App Notifications

 

To continue chatting, tap the notification to return to the chat support window.

Back to top

 

Support Articles

The My Shaw app will send you notifications from chat support in case you close the app or turn off your screen.

 

Support Articles

 

To continue chatting, tap the notification to return to the chat support window.

Back to top


Related Articles

 

 

Attachments

    Outcomes