Hardware Information - Arris TM602 Phone Terminal

Document created by shaw-fraser on Jul 26, 2012Last modified by shaw-jamesp on Oct 18, 2017
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Learn about the hardware features, specifications and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you will find information that will help familiarize you with your Arris TM602.


If you have a Motorola SBV5120, Motorola SBV5220 or Arris TM502 instead, you can find information about those devices here:
Hardware Information - Motorola SBV 5120 Phone Terminal
Hardware Information - Motorola SBV 5220 Phone Terminal
Hardware Information - Arris TM502 Phone Terminal


This article provides insight into:


Arris TM602 Phone Terminal - front view

Learn about the various light sequences mean on the Arris TM602 Phone Terminal.


Arris TM602 Phone Terminal


Solid Green Light: the unit is receiving power.


Solid Green Light: the downstream channel is connected.


Solid Green Light: the upstream channel is connected.


Solid Green Light: the modem is online.
Flashing Light: the modem is scanning for network connectivity.


Indicates a connection to a computer on either the Ethernet or USB ports. This functionality is disabled.

Telephone 1/2

Solid Green Light: Indicates that the phone is connected and is currently "On-hook"

Flashing light indicates the line is currently "Off hook" or in use


Solid Orange Light: Indicates that A/C power is available. If flashing, this indicates that the Digital Phone Terminal is operating in battery power.

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Arris TM602 Phone Terminal - rear view

Here are some additional details and connection features of the Arris TM602 Phone Terminal.

Rear View
Arris TM602 Phone Terminal - rear view
Telephone JackConnects the Phone Terminal to a telephone, or telephone jack.
EthernetConnects the Phone Terminal to an Ethernet equipped computer or third party device (router, Ethernet hub, etc.) This port is disabled.
USBConnects the Digital Phone Terminal to an external device. The USB port on the Phone Terminal is disabled.
ResetWhen held down for 15 seconds, this button will reset the Digital Phone Terminal.
CableConnects the modem to the cable outlet using a coaxial cable
PowerConnects modem to the power supply

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