Troubleshooting Netflix on BlueSky TV

Document created by shaw-colin on Aug 17, 2017Last modified by shaw-jody on May 15, 2018
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Learn how to fix common issues with Netflix on BlueSky TV by using these basic troubleshooting tips. This article will provide insight into some basic troubleshooting tips including how to resolve the following issues:



Cannot see Netflix on BlueSky TV box

If you can't see Netflix content on BlueSky TV, or the Netflix app is missing from your BlueSky TV menu, follow the steps below to restore the app.

  1. Reboot your BlueSky TV box.
  2. Confirm that the Netflix app is available in the BlueSky TV menu:
    1. Press the Shaw button on your BlueSky TV remote.
    2. Select Apps.
    3. The Netflix app will now be visible under the Entertainment section.

      Netflix app in BlueSky TV

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Netflix App on BlueSky TV is Frozen or Unresponsive

If the Netflix app on BlueSky TV is frozen or unresponsive, follow these steps to reset it.

  1. From the BlueSky TV interface, press the A key on your BlueSky TV remote control.
  2. Scroll to the right and select Reset Netflix.

    Reset Netflix option in BlueSky TV

  3. Select Reset Netflix on the next prompt to confirm.

    Reset Netflix highlighted

  4. An All set confirmation message will appear. Select Restart Netflix to open the Netflix app.

    Reset Netflix in BlueSky All Set message

  5. If this does not resolve the issue, please Reboot your BlueSky TV box.

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