The Shaw High Definition Guide provides you with a brand new channel surfing experience. If you have any questions or have encountered any issues you can find responses to frequently asked questions listed here. More information can also be found at HD Guide - Shaw.ca. You can review the following video, or check out the information below for a full list of frequently asked questions.
This article provides insight into HD Guide issues such as:
- Programming and Channel FAQs
- HD Guide - Features FAQs
- Additional Troubleshooting and FAQs
- The guide style keeps changing. How can I choose only one?
- My TV picture is pixelated
- The front panel on my HD box shows "Cd##" or Fp##." What does this mean?
- My Digital Box is frozen and not responding
- I'm seeing static or a "Not Authorized" message on some, but not all channels
- There is no sound on my TV
- My Shaw Remote won't work
- How do I reset customized settings to defaults?
Did You Know
BlueSky TV offers an even more improved Guide experience. BlueSky TV introduces a new navigation system, along with an updated main menu, and a welcome screen. The main menu acts as the central navigation point to access key sections of the BlueSky TV interface.
Learn More: BlueSky TV Menu/Guide Overview
|Some of the new features of the Shaw Go WiFi Finder app include: |
The programming guide isn't showing any information
Why can I watch HD channels but not standard-definition channels?
Where are my HD Channels? I only see a few of them in the 200's
I only see channels that I subscribed to and none of the others. Where are the other channels?
How do I find a program in the new HD Guide?
For more information on the search functionality of the new HD Guide please review our document on Searching the HD Guide.
How to Access Crave and Super Channel on Demand Content
Here are some additional troubleshooting tips and frequently asked questions about the HD Guide.
The guide style keeps changing. How can I choose only one?
Click image to enlarge
You are able to customize which views appear in which order, by navigating to Settings
For more information on this please review our document on HD Guide View Settings
My TV picture is pixelated
The Cd## or Fp## messages indicate that your Digital Box is currently downloading and applying the latest updates. This process should take no more than 20 minutes and may cause the Digital Box to reboot itself once or twice. Afterwards, it should function normally.
You can also review our troubleshooting guide for non-responsive Digital Boxes by following this link: Digital Box not responding to Shaw Remote
I'm seeing static or a "Not Authorized" message on some, but not all channels
My Shaw Remote won't work