Shaw Gateway - Parental Controls

Document created by shaw-fraser on Aug 23, 2012Last modified by shaw-jody on Dec 16, 2016
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By configuring the Parental Control Settings on your Shaw Gateway, you can limit what kind of content can be viewed by those individuals who do not have access to the PIN (Password). You can limit this content based on its ratings (PG, Mature, Unrated), or by the channel on which it appears.  


The below applies to both the Gateway and Gateway HDPVR hardware.


Each portal in your household that you want to be protected with parental controls must be setup with a PIN individually. This PIN can be unique for each portal. For a quick walkthrough on how to setup parental controls on your Shaw Gateway, please watch the video below.



How to setup parental controls on your Shaw Gateway

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On This Page

Creating Your PIN

Setting Locks

Changing Your PIN

Lock PPV and VOD


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Creating Your PIN


Before you can set a Parental Control you will first need to create your PIN, or Password. To do this:

  1. Press the MENU button on your Shaw Gateway Remote
  2. Navigate to the Settings category, scroll to Parental Controls, and press OK
  3. Press the number keys on your Shaw remote control to enter a four-digit PIN, and then re-enter that PIN to confirm your choice
  4. Select Close


Parental Control Settings

Parental Control Settings on or off

Parental Controls settings



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Setting Locks


You can set locks on specific channels or on TV and Movie Ratings. To do this:

  1. In the Settings category, scroll to Parental Controls and press OK
  2. Select the Settings option
  3. Navigate to either TV Ratings, Movie Ratings, or Lock By Channel using the RIGHT and LEFT arrows on your Gateway Remote
  4. Press the OK button on the TV Channel, Movie Rating, or TV Rating that you would like to lock
  5. A Locked icon will appear next to your selection


Lock by Ratings

Locking content by rating


Locking content by channelLocking content by channel



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Changing Your PIN


If you would like to change your PIN:

  1. In the Settings category, scroll to Parental Controls and press OK
  2. Choose Settings, use the LEFT arrow to scroll left to the Change PIN card and press OK
  3. Enter your old PIN, then enter your new PIN twice
  4. Select Close


Note: After changing your PIN, you must reset all Parental Controls.



Change PVR Pin

Changing your PIN



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Locking Pay Per View and Shaw On Demand


Putting a lock on Pay Per View (PPV) and Shaw On Demand (VOD) will prevent anyone from ordering this type of content without having access to the PIN or Password. To set up a lock:

  1. In the Settings category, scroll to Parental Controls and press OK
  2. Ensure that Parental Controls are set to Currently On. If they are not, choose the On option to enable them.
  3. Select the Settings option
  4. Using your LEFT and RIGHT arrows , navigate to the option that says Shaw Pay Per View - Pin is not Required
  5. Press the OK button on your Gateway remote to enable the PIN requirement for PPV and VOD. You will be required to enter your existing PIN to enable this option.



Lock PPV content

Lock Shaw on Demand

Locking Pay Per View and Shaw On Demand


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Related Articles

Shaw Gateway - Settings



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