Setup Email on a BlackBerry Device (BBOS)

Document created by shaw-fraser on Sep 26, 2012Last modified by shaw-jamess on Jun 2, 2017
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The following document will provide you with the steps to set up your Shaw Email on a BlackBerry device running BlackBerry OS. If you're using the BlackBerry PRIV, which runs Android, please see Setup Email on an Android Device.



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Setup E-Mail on BlackBerry Phone

Setup E-Mail on BlackBerry Playbook (Tablet)

Related Articles



Setup E-Mail on BlackBerry

Video: Email Setup on BlackBerry Phone



Check out the video above for instructions on how to set up your BlackBerry.

Can't view the video? Click here


  1. Press the Menu button to pull up the expanded menu screen
  2. Select Setup
  3. Choose E-mail Settings or E-mail accounts
  4. If you are asked, agree to the terms and service by selecting Yes and I agree
  5. Log in to your BlackBerry Internet Services Account (version 5.0 or later)
  6. Select Add (version 5.0 or later)
  7. Select Other (version 5.0 or later)
  8. Enter the account name and password
  9. Select Next. Your account will begin to authenticate
  10. After authentication is complete, the home screen mail icon will appear



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Setup E-Mail on BlackBerry Playbook


There are two options for setting up Shaw email on your BlackBerry Playbook device: Exchange and POP. Exchange is the recommended process as it will allow you to sync your email, contacts and calendars through multiple devices.


BlackBerry Playbook - Exchange Email Setup (Recommended)

Follow theses steps to configure your Playbook to sync with your email address over a Microsoft Exchange server. Exchange is the Shaw recommended mail service and provides additional features for message handling, synchronization of contacts and calendars as well as a more streamlined setup process.


  1. Tap the Cog icon in the top right corner of the screen to open the Settings
  2. Select Accounts
  3. Tap Add New Account
  4. Select Email, Calendar and Contacts
  5. Tap Advanced Setup
  6. Select Exchange
  7. Enter the following information:
      • Description: The name of this email account. (Example: Shaw email)
      • Display Name: Your name (as it should be shown when you send an email)
      • Username: Your email address without the
      • Email Address: Your email address
      • Password: Your email password
      • Server Address:
      • Sync Interval: 30 Minutes (default)
  8. Select Save



BlackBerry Playbook - POP Email Setup

Follow theses steps to configure your phone and email address to sync using a POP/SMTP server. Click here for more information on Exchange vs. POP/SMTP.


  1. Tap the settings icon (looks like a gear)
  2. Tap Accounts
  3. Select Add New Account
  4. Choose Email, Calendar, and Contacts
  5. Select Advanced Setup
  6. Select  POP Address
  7. Choose the following User Information (Example A)
      • Description: Shaw Email (Or however you'd like to identify this account)
      • Display Name: The username you would like to associate with this account
      • Username: Your Shaw email address without the domain (
      • Email Address: Your full Shaw email address
      • Password: Your Shaw email password
  8. Choose the following Account Information (Example B)
      • Server Address:
      • Port: 110
      • SSL: Off
      • SMTP Username: Your Shaw email address without the domain (
      • SMTP Password: Your Shaw email password
  9. Choose the following SMTP Information (Example C)
      • SMTP Server Address:
      • SMTP Port: 587
      • SMTP Encryption: Off
      • Sync Interval: Select your preference
      • Keep Messages on Server: On
  10. Tap Save


Click images below for a larger view

Example AExample BExample C
setup shaw email on blackberry step 1setup shaw email on blackberry step 2setup shaw email on blackberry step 3


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Related Articles


Before You Setup Your Mobile Device...

Setup Email on an Android Device

Setup Email on an iPhone/iPad

Email Setup



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