The following document will provide you with the steps to set up your Shaw Email on a BlackBerry device running BlackBerry OS. If you're using the BlackBerry PRIV, which runs Android, please see Setup Email on an Android Device.
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You will first need to enable Mobile Access on your Webmail account. This allows your Webmail servers to be access remotely by your BlackBerry device. To enable Mobile Access simply:
- Log into Webmail 2.0
- Select Preferences
- Select Mobile Devices
- Enter your current Webmail password in the space provided and select "Check Password"
- If your password meets the minimum security requirements you will see the following response
- If your password does not meet the minimum security requirements you will see a message stating this and you will need to change your password in order to set up mobile access. For instructions on how to change your password, please refer to our guide on How to Change or Recover Your Email Password
- Mobile Access will now be enabled on your account
If you're using Webmail Classic you will need to contact a Shaw employee to enable this feature for you before proceeding to the next step.
Video: Email Setup on BlackBerry Phone
Check out the video above for instructions on how to set up your BlackBerry.
- Press the Menu button to pull up the expanded menu screen
- Select Setup
- Choose E-mail Settings or E-mail accounts
- If you are asked, agree to the terms and service by selecting Yes and I agree
- Log in to your BlackBerry Internet Services Account (version 5.0 or later)
- Select Add (version 5.0 or later)
- Select Other (version 5.0 or later)
- Enter the account name and password
- Select Next. Your account will begin to authenticate
- After authentication is complete, the home screen mail icon will appear
There are two options for setting up Shaw email on your BlackBerry Playbook device: Exchange and POP. Exchange is the recommended process as it will allow you to sync your email, contacts and calendars through multiple devices.
BlackBerry Playbook - Exchange Email Setup (Recommended)
Follow theses steps to configure your Playbook to sync with your Shaw.ca email address over a Microsoft Exchange server. Exchange is the Shaw recommended mail service and provides additional features for message handling, synchronization of contacts and calendars as well as a more streamlined setup process.
- Tap the Cog icon in the top right corner of the screen to open the Settings
- Select Accounts
- Tap Add New Account
- Select Email, Calendar and Contacts
- Tap Advanced Setup
- Select Exchange
- Enter the following information:
- Description: The name of this email account. (Example: Shaw email)
- Display Name: Your name (as it should be shown when you send an email)
- Username: Your @shaw.ca email address without the @shaw.ca
- Email Address: Your @shaw.ca email address
- Password: Your Shaw.ca email password
- Server Address: wm.shaw.ca
- Sync Interval: 30 Minutes (default)
- Select Save
BlackBerry Playbook - POP Email Setup
Follow theses steps to configure your phone and Shaw.ca email address to sync using a POP/SMTP server. Click here for more information on Exchange vs. POP/SMTP.
- Tap the settings icon (looks like a gear)
- Tap Accounts
- Select Add New Account
- Choose Email, Calendar, and Contacts
- Select Advanced Setup
- Select POP Address
- Choose the following User Information (Example A)
- Description: Shaw Email (Or however you'd like to identify this account)
- Display Name: The username you would like to associate with this account
- Username: Your Shaw email address without the domain (@shaw.ca)
- Email Address: Your full Shaw email address
- Password: Your Shaw email password
- Server Address: pop.shaw.ca
- Port: 110
- SSL: Off
- SMTP Username: Your Shaw email address without the domain (@shaw.ca)
- SMTP Password: Your Shaw email password
- SMTP Server Address: mail.shaw.ca
- SMTP Port: 587
- SMTP Encryption: Off
- Sync Interval: Select your preference
- Keep Messages on Server: On
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