Setup Email on a BlackBerry Device (BBOS)

Document created by shaw-fraser on Sep 26, 2012Last modified by shaw-jody on Dec 17, 2018
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The following document will provide you with the steps to set up your Shaw email on a BlackBerry device running BlackBerry OS. If you're using the BlackBerry PRIV, which runs Android, please see Setup Email on an Android Device.


This article provides insight into:

Setting up email on a Blackberry phone

Setting up email on a Blackberry Playbook (tablet)



While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your non-Shaw related issue is to leverage support from the original manufacturer or developer. Visit Blackberry Support for additional support.


Setting up email on a Blackberry phone

To learn how to set up your Shaw email on a Blackberry phone watch this video or follow the steps below.


Video: Email Set up on Blackberry Phone

Check out the video above for instructions on how to set up your Blackberry

Can't view the video? Click here

  1. Press the Menu button to pull up the expanded menu screen
  2. Select Setup
  3. Choose E-mail Settings or E-mail accounts
  4. If you are asked, agree to the terms and service by selecting Yes and I agree
  5. Log in to your BlackBerry Internet Services Account (version 5.0 or later)
  6. Select Add (version 5.0 or later)
  7. Select Other (version 5.0 or later)
  8. Enter the account name and password
  9. Select Next. Your account will begin to authenticate
  10. After authentication is complete, the home screen mail icon will appear

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Setting up email on a Blackberry Playbook (tablet)

There are two options for setting up Shaw email on your BlackBerry Playbook device: Exchange and POP. Exchange is the recommended setup method as it will allow you to sync your email, contacts and calendars through multiple devices.
BlackBerry Playbook - Exchange Email Setup (Recommended)

Follow theses steps to configure your Playbook to sync with your email address over a Microsoft Exchange server. Exchange is the Shaw recommended mail service and provides additional features for message handling, synchronization of contacts and calendars as well as a more streamlined setup process.


  1. Tap the Cog icon in the top right corner of the screen to open the Settings
  2. Select Accounts
  3. Tap Add New Account
  4. Select Email, Calendar and Contacts
  5. Tap Advanced Setup
  6. Select Exchange
  7. Enter the following information:
    • Description: The name of this email account. (Example: Shaw email)
    • Display Name: Your name (as it should be shown when you send an email)
    • Username: Your email address without the
    • Email Address: Your email address
    • Password: Your email password
    • Server Address:
    • Sync Interval: 30 Minutes (default)
  8. Select Save

Related: Alternative POP and IMAP Settings

Did You Know?


You can setup WiFi to save on mobile data and use Shaw Go WiFi for the best email experience.


Learn More: How to set up or connect to Shaw Go WiFi


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