Sun transit is also known as a “sun outage” or “sun fade.” During Spring and Autumn each year, the Sun lines up with the satellites in orbit, which can cause interference with services down here. Sun transit impacts every satellite in orbit, so all satellite service providers and even cable providers may experience issues such as pixelation while this is happening.
What does this mean for my service?
Shaw Cable and Shaw Direct customers may notice interference on some of their channels for short periods of time during October as the Autumn Sun Transit occurs. For Shaw Cable customers the impact should be very limited as the Autumn Sun Transit will only impact the feeds in which the broadcaster relies upon satellite service to transmit data to Shaw Cable.
If you are experiencing any issues with pixelation or loss of picture please consult our support documents and contact one of our community moderators for additional assistance if required.
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