Setup Email on Windows 8 Mail

Version 34

    Overview

    There are two methods by which you can set up your Shaw email account on Windows 8 Mail; ActiveSync (Exchange) and IMAP. Check below to find more information on how to set up your Shaw email account on the Windows 8 Mail app.

     

    Prior to setting up an account in the Mail app on Windows 8 you may first be prompted to create and log in with an account from Microsoft. Please note that if you are currently using a Local account to log in to your computer, and you choose to create a Microsoft account to connect to Windows 8 Mail you will need to remember this password as it will be used to unlock your PC in the future.

     

     

    About Microsoft Accounts:

    Microsoft account: Previously referred to as a Microsoft Live ID, allows you to sync your app preferences across multiple computers and can be used to log in to various Windows 8 apps, including the Windows 8 Mail app. If you are already using a Microsoft account to log in to your PC, you can use that same account to set up your Windows 8 Mail account.

     

    Local account: Specific only to that PC and is not connected to your Windows services online. If you are using a Local account to log in to your computer then you can choose the option during Windows 8 Mail setup to "log in to each app separately." You will still be required to create a Microsoft account in order to use the Windows 8 Mail app, but you can continue using your Local account login information to sign in to your PC.

     

     

    On This Page

    Which Email Setup Method is Right for Me?

    ActiveSync (Exchange)

    IMAP

    Additional Settings and Information

    Known Issues

     


     

    Which Email Setup Method is Right for Me?

     

    There are three different ways you can set up your Shaw email account on your device, or email client. These include ActiveSync, also known as Microsoft Exchange, IMAP and POP/SMTP. Generally, we suggest users use the "ActiveSync" email setup method, but each method has its own benefits. Check out our quick-guide below for a bit more information on the differences between ActiveSync, IMAP and POP/SMTP.

     

     

    Setup MethodActiveSync (Exchange)
    IMAPPOP/SMTP
    Best ForUsers who want to have multiple devices connected to their Shaw email account and want to share their Shaw Webmail Contacts, Calendars and Reminders on all devicesUsers who want to be able to access their Shaw email account through multiple devices and Webmail.

    Not available on

    Windows 8 Mail

    DescriptionActiveSync allows you to sync your Webmail Contacts, Calendars and Reminders with your device. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail.

    IMAP works with your mail content on Shaw's servers. Moving, sending, or deleting tasks are performed on the server so your other devices and Shaw Webmail are kept in sync. A small cache (copy) of your email is kept on your device limiting off-line access.

     

     

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    ActiveSync (Exchange)

     

    Before you set up your Shaw email account on Windows 8 Mail, please confirm that your current email password meets the security requirements listed here: Shaw Email Password Security Requirements.

     

    1. Press the WINDOWS key on your keyboard to access the Windows 8 Start Screen
    2. Select the Mail app, pictured below

     

     

    1. Once the Mail app has loaded, press the WINDOWS key and the "i" key on your keyboard simultaneously to bring up the settings menu
    2. Select Accounts

     

    1. Select Add an Account

     

     

    1. Select Exchange (Exchange, Office 365, Outlook.com)

     

     

    1. Select the option to Show more details
    2. Enter the following information:
        1. Email Address: Your full Shaw email address
        2. Server Address: wm.shaw.ca
        3. Domain: shaw.ca
        4. Username: Your Shaw email address without @shaw.ca (for example: userexampleaccount, not userexampleaccount @shaw.ca)
        5. Password: Your Shaw email password

     

     

    1. Select Connect

     

     

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    IMAP

     

    Before you set up your Shaw email account on Windows 8 Mail, please confirm that your current email password meets the security requirements listed here: Shaw Email Password Security Requirements.

     

    1. Enable Remote Access on your email account
    2. Press the WINDOWS key on your keyboard to access the Windows 8 Start Screen
    3. Select the Mail app, pictured below
    4. Once the Mail app has loaded, press the WINDOWS key and the "i" key on your keyboard simultaneously to bring up the settings menu
    5. Select Accounts
    6. Click Add an Account
    7. Select Other Account
    8. Choose IMAP, then click on Connect
    9. Enter your Shaw email address and password, and then click on Connect

     

    When required, enter the following details. Not all of these settings may be requested.

     

    Option 1: Mail Settings with SSL and Remote Access

    Incoming Mail Server Information:

    Incoming Mail Server:imap.shaw.ca

    Incoming Port: 993

    SSL: Yes

    Username: Shaw email without @shaw.ca

    Password: Your email password

    Outgoing Mail Server Information:

    Outgoing Mail Server: mail.shaw.ca

    Outgoing Port: 587

    SSL: Yes

    Outgoing Server Requires Authentication: Yes

    Username: Shaw email without @shaw.ca

    Password: Your email password

     

    SSL or "Secure Sockets Layer" works to keep your information secure. We highly recommend enabling it on your email setup configuration to help keep your information safe. If you would prefer to disable SSL authentication on your mail client you can use the steps below. This means that you will not need to enable remote access on your email account.

     

    Option 2: Mail Settings without SSL and Remote Access

    Incoming Mail Server Information:

    Incoming Mail Server:imap.shaw.ca

    Incoming Port: 143

    SSL: No

    Username: Shaw email without @shaw.ca

    Password: Your email password

    Outgoing Mail Server Information:

    Outgoing Mail Server: mail.shaw.ca

    Outgoing Port: 25

    SSL: No

    Username: Shaw email without @shaw.ca

    Password: Your email password

     

     

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    Additional Settings and Information

     

    At this time the Windows 8 Mail App does not support POP3 email configurations


     

     

    Additional Exchange Email Settings

    You can access additional email settings by:

    1. Open your Windows Charms bar by pressing the WINDOWS key and the "i" key on your keyboard simultaneously to bring up the settings menu
    2. Select Accounts
    3. Select your account from the list to see additional settings

     

    Additional settings include the ability to turn on notifications and change syncing options

     

     

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    Known Issues being Investigated

     

    • Unable to download attachments. This is a known issue existing between Zimbra (the client Shaw email uses) and Windows 8. For a possible work around, please see the following article: Shaw Mail on Windows 8 - Attachments
    • Can’t set the sync days limit past 30

     

     


     

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