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Windows 8 Mail

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The following document will provide you with the steps on how to set up your Shaw email account on the Windows 8 Mail app. Prior to setting up an account in the Mail app on Windows 8 you may first be prompted to create and log in with an account from Microsoft.

Please also confirm that your current email password matches the security requirements listed here: Shaw Exchange Security Requirements.



Shaw Exchange Email Settings

Additional Settings and Information

Known Issues

Shaw Exchange Email Settings

To configure your Shaw email account with Windows 8 mail you will need to follow the directions listed below:


  1. Press the WINDOWS key on your keyboard to access the Windows 8 Start Screen
  2. Select the Mail app, pictured below


  1. Once the Mail app has loaded, press the WINDOWS key and the "i" key on your keyboard simultaneously to bring up the settings menu
  2. Select Accounts


  1. Select Add an Account


  1. Select Exchange (Exchange, Office 365, Outlook.com)

  1. Select the option to Show more details
  2. Enter the following information:
      1. Email Address: Your full Shaw email address
      2. Server Address: wm.shaw.ca
      3. Domain: shaw.ca
      4. Username: Your Shaw email address without @shaw.ca (for example: userexampleaccount, not userexampleaccount @shaw.ca)
      5. Password: Your Shaw email password


  1. Select Connect



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Additional Settings and Information

At this time the Windows 8 Mail App does not support POP3 email configurations



Additional Exchange Email Settings

You can access additional email settings by:

  1. Open your Windows Charms bar by pressing the WINDOWS key and the "i" key on your keyboard simultaneously to bring up the settings menu
  2. Select Accounts
  3. Select your account from the list to see additional settings

Additional settings include the ability to turn on notifications and change syncing options

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Known Issues being Investigated

  • Unable to download attachments. This is a known issue existing between Zimbra (the client Shaw email uses) and Windows 8
  • Can’t set the sync days limit past 30


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