Email and Wireless Guide - Apple iPhone

Document created by [shaw]fraser on Dec 4, 2012Last modified by [shaw]matt on Jun 16, 2016
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This guide will explain how to connect your iPhone to WiFi and also demonstrate how to setup your Shaw email account through an Exchange or POP server. Click on any of the links below to be redirected to the relevant instructions.

 

 

 

 

On This Page

WiFi Setup

Which Email Setup Method is Right for Me?

ActiveSync (Exchange)

IMAP

POP/SMTP

Common Issues

 

 


 

WiFi Setup

 

  1. Tap Settings on your iPhone
  2. Select Wi-Fi
  3. Move the WiFi slider to the On position
  4. Select the network that you would like to connect to
      • If you are using a Shaw Wireless Modem you will be able to find your network name by looking at the white sticker on the top of the modem*
  5. Enter the network password (unless the network is open and requires no password)
      • If you are using a Shaw Wireless Modem you will be able to find your network password by looking at the white sticker on the top of the modem*
  6. Select Join

 


* If you have customized your network name (SSID) and password and can no longer remember the login credentials you will need to restore your Wireless Modem to the default settings

 

 

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Which Email Setup Method is Right for Me?

 

There are three different ways you can set up your Shaw email account on your device or email client. These include ActiveSync, also known as Microsoft Exchange, IMAP and POP/SMTP. Generally, we suggest users use the "ActiveSync" email setup method, but each method has its own benefits. Check out our quick-guide below for a bit more information on the differences between ActiveSync, IMAP and POP/SMTP.

 

 

Setup MethodActiveSync (Exchange)
IMAPPOP/SMTP
Best ForUsers who want to have multiple devices connected to their Shaw email account and want to share their Shaw Webmail Contacts, Calendars and Reminders on all devices
Users who want to be able to access their Shaw email account through multiple devices and Webmail.

Users who want to have access to their emails while offline should choose this setup method.

DescriptionActiveSync allows you to sync your Webmail Contacts, Calendars and Reminders with your device. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail.

IMAP works with your mail content on Shaw's servers. Moving, sending, or deleting tasks are performed on the server so your other devices and Shaw Webmail are kept in sync. A small cache (copy) of your email is kept on your device limiting off-line access.

While using POP3 your email client downloads a copy of all mail received by the mailbox, optionally deleting the messages from Webmail. Any changes made only affect your emails on that device, and will not affect other devices or Webmail.

 

 

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ActiveSync (Exchange)

 

ActiveSync (Exchange) offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail and the server. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Tap the Settings icon on the Home screen
  2. Select Mail, Contacts, Calendars
  3. Select Add Account
  4. Select Exchange
  5. Enter the following information for the Incoming Mail Server:
      • Email: Shaw email address including @shaw.ca
      • Server: wm.shaw.ca
      • Domain: Leave as optional
      • Username: Your Shaw email address without @shaw.ca
      • Password: Your email password
      • Description: This can be left blank (optional)
  1. Select Next
  2. Turn on Mail, Contacts, Calendars and Reminders
  3. Select Save

 

 

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IMAP

 

To set up your Shaw email account on your iOS7 device using the IMAP configuration, you will require the following pieces of information. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Enable Remote Access
  2. Tap Settings on your Home screen
  3. Select Mail, Contacts, Calendars
  4. Choose Add Account
  5. Select Other
  6. Tap Add Mail Account
  7. Enter your Shaw email account details and then tap Next
  8. Select IMAP

 

When required, enter the following details. Not all of these settings may be requested.

 

Option 1: Mail Settings with SSL and Remote Access

Incoming Mail Server Information:

Mail Server (Host Name): imap.shaw.ca

Incoming Port: 993

SSL: Yes

Username: Shaw email without @shaw.ca

Password: Your email password

Outgoing Mail Server Information:

Mail Server (Host Name): mail.shaw.ca

Outgoing Port: 587

SSL: Yes

Username: Shaw email without @shaw.ca

Password: Your email password

 

 

SSL or "Secure Sockets Layer" works to keep your information secure. We highly recommend enabling it on your email setup configuration to help keep your information safe. If you would prefer to disable SSL authentication on your mail client you can use the steps below. This means that you will not need to enable remote access on your email account.

 

 

Option 2: Mail Settings without SSL and Remote Access

Incoming Mail Server Information:

Incoming Mail Server:imap.shaw.ca

Incoming Port: 143

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

Outgoing Mail Server Information:

Outgoing Mail Server: mail.shaw.ca

Outgoing Port: 25

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

 

 

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POP/SMTP

 

Follow these steps to configure your phone and Shaw.ca email address to sync over a POP/SMTP connection. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Enable Remote Access

  2. Touch the Settings icon on the Home screen
  3. Select Mail, Contacts, Calendars

  4. Select Add Account

  5. Select Other

  6. Select Add Mail Account

  7. Enter your account information
  8. Select Next

  9. Choose the POP button

  10. Enter the following information for the Incoming Mail Server:

      • Host Name: pop.shaw.ca

      • User Name: Your Shaw email address without @shaw.ca

      • Password: Your email password

  11. Enter the following information for the Outgoing Mail Server:

      • Host Name: mail.shaw.ca

      • User Name: Your Shaw email address without @shaw.ca

      • Password: Your email password

  12. Select Save and wait until Verifying... clears from the screen

 

 

Verify outgoing server settings are configured properly (optional):

 

  1. Select Mail, Contacts, Calendars
  2. Select your email account from the list

  3. Select SMTP below Outgoing Mail Server

  4. Select Primary Server

  5. Server should be set to ON. Slide the switch beside Server if this is not the case

  6. Enter the following information if it has not been filled in correctly for the Outgoing Mail Server:

      • Host Name: mail.shaw.ca

      • User Name: Your Shaw email address without @shaw.ca

      • Password: Your email password

      • Use SSL: ON

      • Authentication: Password

      • Server Port: 587

  7. Select Save

 


If after setting up your email client you find that you are still unable to send or receive emails please refer to the common issues section of this document: (click here to view section)

 

 

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Common Issues

  • Security Requirements for Mobile Access: If after setting up your email client you find that you are still unable to send or receive emails from your iPhone/iPad, please ensure that your password meets the minimum security requirements required for mobile access. If your password does not meet these requirements then mail setup will not work. In some situations, your password will work on other devices in the household but may still fail on your smart phone/tablet because of the additional restrictions required to use Shaw Webmail on your mobile device.

 

In this case you may have to change your password to meet the security requirements (seen below) and then update this password in any other household devices and programs where it may be saved (for example: Mac Mail, Outlook, Windows Live Mail, smart phone, tablet). Once updated you can proceed to setup your email client again with your new password.

 

  • Mobile Access Security Requirements
    • a minimum of 6 characters
    • at least 1 upper-case letter
    • at least 1 lower-case letter
    • a special character (e.g. ~!@#$%^&*() )
    • a number
    • all of the above requirements must be met within the first 8 characters of the password

 

How to update/change your Shaw Webmail password

 

 

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Related Articles

 

Mail Server Names

Remote Access

Webmail 2.0

Email Client: Send/Receive Troubleshooting

 


 

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