Email setup and wireless guide - Apple iPhone

Document created by shaw-fraser on Dec 4, 2012Last modified by shaw-jamess on Jun 1, 2017
Version 60Show Document
  • View in full screen mode

Shaw email setup: Apple iPhone

This guide will explain how to connect your iPhone to WiFi and also demonstrate how to setup your Shaw email account through an Exchange, IMAP or POP server. 

Set Up Shaw Email on iPhone

This article provides insight on:

WiFi setup

Which email setup method is right for me?

Common issues

 

 

WiFi setup

Using your iPhone follow these steps to connect to your wireless network.

 

  1. Tap Settings on your iPhone
  2. Select Wi-Fi
  3. Move the WiFi slider to the On position
  4. Select the network that you would like to connect to
    • If you are using a Shaw Wireless Modem you will be able to find your network name by looking at the white sticker on the top of the modem*
  5. Enter the network password (unless the network is open and requires no password)
    • If you are using a Shaw Wireless Modem you will be able to find your network password by looking at the white sticker on the top of the modem*
  6. Select Join

Did You Know

 

If you have customized your network name (SSID) and password and can no longer remember the login credentials you will need to restore your Wireless Modem to the default settings.                  

            

Back to top

 

Which email setup method is right for me?

There are three different ways you can set up your Shaw email account on your Apple device (iPhone, iPad, MAC) or email client. These include:

  • ActiveSync (also known as Microsoft Exchange)
  • IMAP
  • POP/SMTP

 

Generally, we suggest users use the ActiveSync email setup method, but each method has its own benefits. Check out our quick guide below for more information on the differences between ActiveSync, IMAP and POP/SMTP.

 

Setup 

Method

IMAPActiveSync
(Exchange)
POP/SMTP
Best ForUsers who want to be able to access their Shaw email account through multiple devices and Webmail.Users who want to have multiple devices connected to their Shaw email account and want to share their Shaw Webmail Contacts, Calendars on all devices.Users who want to have access to their emails while offline should choose this setup method.
DescriptionIMAP works with your mail content on Shaw's servers. Moving, sending or deleting tasks are performed on the server so your other devices are kept in sync. A small cache (copy) of your email is kept on your device limiting off-line access.ActiveSync allows you to sync your Webmail Contacts and Reminders with your device. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail.While using POP3 your email client downloads a copy of all mail received by the mailbox, optionally deleting the messages from Webmail. Any changes made only affect emails on that device and will not affect other devices or Webmail.

 

Learn more about the difference between POP3, IMAP and Exchange.

Note:

 

If after setting up your email client you find that you are still unable to send or receive emails please refer to the common issues section of this document: (click here to view section).  

            

Back to top

 

ActiveSync (Exchange)

ActiveSync (Exchange) offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail and the server. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Tap the Settings icon on the Home screen
  2. Select Mail, Contacts, Calendars
  3. Select Add Account
  4. Select Exchange
  5. Enter the following information for the Incoming Mail Server:
    • Email: Shaw email address including @shaw.ca
    • Server: webmail.shaw.ca
    • Domain: Leave as optional
    • Username: Your Shaw email address without @shaw.ca
    • Password: Your email password
    • Description: This can be left blank (optional)
  6. Select Next
  7. Turn on Mail, Contacts, Calendars and Reminders
  8. Select Save

Back to top

 

IMAP

To set up your Shaw email account on your iOS7 device using the IMAP configuration, you will require the following pieces of information. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Tap Settings on your Home screen
  2. Select Mail, Contacts, Calendars
  3. Choose Add Account
  4. Select Other
  5. Tap Add Mail Account
  6. Enter your Shaw email account details and then tap Next
  7. Select IMAP

 

When required, enter the following details. Not all of these settings may be requested.

 

Option 1: Mail Settings with SSL

Incoming Mail Server InformationOutgoing Mail Server Information
Mail Server (Host Name): imap.shaw.ca
Incoming Port: 993
SSL: Yes
Username: Shaw email without @shaw.ca
Password: Your email password
Mail Server (Host Name): mail.shaw.ca
Outgoing Port: 587
SSL: Yes
Username: Shaw email without @shaw.ca
Password: Your email password

 

SSL or "Secure Sockets Layer" works to keep your information secure. We highly recommend enabling it on your email setup configuration to help keep your information safe. If you would prefer to disable SSL authentication on your mail client you can use the steps below. 

 

Option 2: Mail Settings without SSL

Incoming Mail Server InformationOutgoing Mail Server Information
Mail Server (Host Name): imap.shaw.ca
Incoming Port: 143
SSL: No
Username: Shaw email without @shaw.ca
Password: Your email password

Mail Server (Host Name): mail.shaw.ca
Outgoing Port: 25
SSL: No
Username: Shaw email without @shaw.ca
Password: Your email password

Did You Know

 

IMAP stands for Internet Message Access Protocol. IMAP is an Internet protocol used by e-mail clients to retrieve e-mail messages from a mail server over a TCP/IP connection.  

            

Back to top

 

POP/SMTP

POP stands for Post Office Protocol. POP is an Internet protocol used for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider. Follow these steps to configure your phone and Shaw.ca email address to sync over a POP/SMTP connection. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Touch the Settings icon on the Home screen
  2. Select Mail, Contacts, Calendars
  3. Select Add Account
  4. Select Other
  5. Select Add Mail Account
  6. Enter your account information
  7. Select Next
  8. Choose the POP button
  9. Enter the following information for the Incoming Mail Server:
    • Host Name: pop.shaw.ca
    • User Name: Your Shaw email address without @shaw.ca
    • Password: Your email password
  10. Enter the following information for the Outgoing Mail Server:
    • Host Name: mail.shaw.ca
    • User Name: Your Shaw email address without @shaw.ca
    • Password: Your email password
  11. Select Save and wait until Verifying... clears from the screen


#VerifyVerify outgoing server settings are configured properly (optional):

 

  1. Select Mail, Contacts, Calendars
  2. Select your email account from the list
  3. Select SMTP below Outgoing Mail Server
  4. Select Primary Server
  5. Server should be set to ON. Slide the switch beside Server if this is not the case
  6. Enter the following information if it has not been filled in correctly for the Outgoing Mail Server:
    • Host Name: mail.shaw.ca
    • User Name: Your Shaw email address without @shaw.ca
    • Password: Your email password
    • Use SSL: ON
    • Authentication: Password
    • Server Port: 587
  7. Select Save

Did You Know

 

SMTP stands for Simple Mail Transfer Protocol and is an Internet standard for sending and receiving email. Typically used when email is delivered from an email client such as Outlook to an email server (often referred to as a "store" and "forward" process).  

            

Back to top

 

Common issues

Here are some common issues that may be affecting the email setup on your iPhone.

 

  • Security Requirements for Mobile Access: If after setting up your email client you find that you are still unable to send or receive emails from your iPhone/iPad, please ensure that your password meets the minimum security requirements required for mobile access. If your password does not meet these requirements then mail setup will not work. In some situations, your password will work on other devices in the household but may still fail on your smartphone/tablet because of the additional restrictions required to use Shaw Webmail on your mobile device.

    In this case, you may have to change your password to meet the security requirements (seen below) and then update this password in any other household devices and programs where it may be saved (for example: Mac Mail, Outlook, Windows Live Mail, smartphone, tablet). Once updated you can proceed to setup your email client again with your new password.

  • Mobile Access Security Requirements
    • a minimum of 6 characters
    • at least 1 upper-case letter
    • at least 1 lower-case letter
    • a special character (e.g. ~!@#$%^&*() )
    • a number
    • all of the above requirements must be met within the first 8 characters of the password

Related: How to update/change your Shaw Webmail password

Back to top

 

Related Articles

 

 

Attachments

    Outcomes