May 14 | National | Billing & Account System Maintenance

Document created by shaw-colin on May 11, 2018Last modified by shaw-colin on May 11, 2018
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Maintenance Details

Affected Area(s): National

Affected Service(s): Bill Payments, Account Balance Information



Date: May 14, 2018

Service Impact Duration

Approximately 8 Hours


00:00 MT


08:00 MT


Synopsis of Event

  • We are performing billing and account system maintenance between the hours of midnight and 8:00 am MT on May 14, 2018.
  • Customers will be unable to process billing related tasks (i.e. bill payments or viewing account balance information) during this time.
  • Call Centre agents will have limited access to account information, and will be unable to process billing related tasks during this time.
  • This interruption is expected to last approximately eight hours. Services will be restored automatically when the maintenance is complete.


Questions? Contact Us

If you have any questions about this maintenance you can contact a Shaw representative through chat, email, phone, or the Community forums. Click here to learn how to contact us


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