How to troubleshoot issues with YouTube on BlueSky TV

Document created by shaw-colin on May 24, 2018Last modified by shaw-jody on Aug 22, 2018
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Learn how to fix common issues with YouTube on BlueSky TV by using these basic troubleshooting tips. This article will provide insight into some basic troubleshooting tips including how to resolve the following issues:

 

 

Issues launching or using YouTube or YouTube Kids

If you're experiencing any issues launching or using the YouTube app on BlueSky TV, reboot your BlueSky TV box and then try again. Rebooting your BlueSky TV box may fix the following issues with the YouTube or YouTube Kids app:

  • The app won't launch from BlueSky TV
  • The app is frozen
  • Video playback is frozen or buffering

Related: How to reboot your BlueSky TV Box

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Unable to sign in to the YouTube app
  1. Verify that you have correctly followed the steps to sign in to the YouTube app.
  2. Verify that you've used the correct username and password.
  3. Visit YouTube Help for support with your account.

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Third party errors

If you attempt to watch a video via the YouTube app and receive an error that does not begin with APPS, RDK or XRE, it is likely a third party error specific to YouTube. Please visit www.youtube.com/help or youtube.com/tv_feedback for additional support.

 

Example of a third party error

Third Party Error Message on BlueSky TV

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