How to set up email and WiFi - Motorola Atrix HD

Document created by shaw-alex on Dec 7, 2012Last modified by shaw-jody on Dec 18, 2018
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Motorola Atrix HD PhoneThis guide will explain how to set up your wireless connection (WiFi) and email on your Motorola Atrix HD Android phone using IMAP or an Exchange server.


For more information, visit Motorola Atrix HD Support.


Click on the links below to be redirected to the relevant instructions.



While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Motorola Support.


IMAP email setup

To configure your Motorola Atrix HD phone to send and receive emails via an IMAP server, follow the steps below. IMAP is the preferred setup method for your Shaw email. Note steps may vary if this is a first-time email setup vs. adding an additional email account.


  1. Tap the Applications button from the menu
  2. Tap Email
  3. Tap Settings (gear icon)
  4. Tap Add Account
  5. Select IMAP
  6. Enter the following Incoming settings:
    • Your Shaw email address and password
    • Username: Your Shaw email address without
    • IMAP server:
    • Port: 993
    • Security type: SSL
  7. Tap Outgoing settings and enter the following:
    • SMTP server:
    • Port: 587
    • Security type: SSL
    • Ensure that Requires sign-in is checked
    • Enter your Username and Password.
  8. Tap Done

Related: Alternative POP and IMAP Settings

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Microsoft Exchange email setup

Microsoft Exchange offers a number of benefits for setting up your email, including advanced handling of email, less confusion for accounts connected to multiple devices, and synchronization of calendars and contacts. Emails sent from this device will appear on Webmail and emails deleted from this device will be deleted from Webmail and the server. To configure your Motorola Atrix HD phone to send and receive emails via an Exchange server:


  1. Press the APPS button and select All Apps
  2. Select Messaging
  3. Tap Settings
  4. Tap Manage Accounts and tap Add Account
  5. Select Corporate Sync
  6. Enter the following:
    • Your Shaw email address and password
    • Username: Your Shaw email address without
    • Domain:
  7. Choose Enter Server

Related: Alternative POP and IMAP Settings

Did You Know?


IMAP is a convenient way to setup your email and is recommended for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

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WiFi setup

Follow these instructions to connect to your wireless (WiFi) network on your Motorola Atrix HD phone:


  1. Press the Apps button
  2. Select Settings
  3. Slide the WiFi option to the On position
  4. Tap WiFi
  5. Select the network that you would like to connect to
  6. Enter the network password (unless the network is open and does not require a password)
  7. Press Connect

If you are connecting to your home Shaw WiFi network and have a Shaw WiFi modem, you can find the network name (SSID) and password located on the white sticker on the back or bottom of your wireless modem.

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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