May 27-28 | National | Billing & Account System Maintenance

Document created by shaw-colin on May 25, 2018Last modified by shaw-colin on May 25, 2018
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Maintenance Details

Affected Area(s): National

Affected Service(s): Bill Payments, Account Balance Information

 

Date

May 27-28, 2018

Service Impact Duration

Approximately 6 Hours

Begin

23:00 MT May 27

End

08:00 MT May 28

 

Synopsis of Event

  • We are performing billing and account system maintenance between the hours of 11:00 pm on May 27 to 8:00 am on May 28, 2018 (times are MT).
  • Customers will be unable to process billing related tasks (i.e. bill payments or viewing account balance information) during this time.
  • Call Centre agents will have limited access to account information, and will be unable to process billing related tasks during this time.
  • This interruption is expected to last approximately six hours. Services will be restored automatically when the maintenance is complete.

 

Questions? Contact Us

If you have any questions about this maintenance you can contact a Shaw representative through chat, email, phone, or the Community forums. Click here to learn how to contact us

 

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