How to set up email and WiFi - Nokia Lumia 920

Document created by shaw-alex on Dec 10, 2012Last modified by shaw-jody on Jul 17, 2017
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Nokia Lumia 920 PhoneThis guide will help you if you just got a Nokia Lumia 920 Windows 8 phone and would like to connect to WiFi and email via Exchange (ActiveSync). Exchange is the preferred and recommended email setup method, but you can also set up your email using IMAP or POP servers.


For more details on your Nokia Lumia 920 phone, visit Nokia Lumia 920 Support.


Click on the links below to be redirected to the relevant instructions.



Did You Know?


Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

Microsoft Exchange email setup

Microsoft Exchange is the preferred method of email setup because it offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization of calendars and contacts. To configure your Nokia Lumia 920 phone to send and receive emails using an Exchange server, follow the steps below:


  1. Ensure that your email account password meets the minimum security requirements
  2. Select Settings Settings icon
  3. Tap Email + Accounts
  4. Tap Add an Account
  5. Tap Outlook
  6. Enter the following:
    • Email address: Your Shaw email address
    • Password: Your Shaw email address password
  7. Tap Sign In
  8. An error message will appear saying We couldn't find your settings
  9. Enter the following:
    • Email address: Your Shaw email address
    • Password: Your Shaw email address password
    • Username: Your Shaw email address without
    • Domain:
  10. Tap Advanced, and type the following:
    • Server:
  11. Tap Show All Settings, and set the following: 
    • Server Requires Encrypted (SSL) Connection: Yes (add a check mark)
  12. Tap Sign In

Related: Alternative POP and IMAP Settings

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WiFi setup

Set up a wireless connection (WiFi) on your Nokia Lumia 920 phone by:


  1. Swipe your screen to the left
  2. Select Settings
  3. Select WiFi
  4. Turn WiFi On using the toggle button
  5. Tap on the network that you would like to connect to from the available list
  6. Enter the network password (unless the network is open and requires no password)


If you are connecting to your home Shaw WiFi network and have a Shaw WiFi modem, you can find the network name (SSID) and password located on the white sticker on the back or bottom of your wireless modem.

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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