How to set up email and WiFi - Motorola RAZR HD LTE

Document created by shaw-alex on Dec 11, 2012Last modified by shaw-jody on Dec 18, 2018
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Motorola RAZR HD LTE PhoneIf you would like to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola RAZR HD LTE Android phone, continue reading this guide. IMAP is the preferred method, but you can also set up your email using Exchange or POP.


For more details on your Motorola RAZR HD LTE, visit Motorola RAZR HD Product Support.


Click on the links below to be redirected to the relevant instructions.




While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Motorola RAZR Support.


IMAP email setup

Follow the instructions below to send and receive emails on your Motorola RAZR HD LTE phone using an IMAP server.


  1. Press the APPS button from the home screen
  2. Tap Settings
  3. Tap Accounts & Sync
  4. Tap Add Account and select Email
  5. Under Email Accounts select Other
  6. Enter your email address and password
  7. Select Manual setup
  8. Select IMAP
  9. Enter the following incoming server settings:
    • Username: Your Shaw email address without
    • Password: Your Shaw email password
    • IMAP server:
    • Port: 993
    • Security type: SSL
  10. Tap Next
  11. Enter the following Outgoing server settings:
    • SMTP server:
    • Port: 587
    • Security type: SSL
    • Ensure that Require sign-in field is checked
    • Enter your Shaw username and password
  12. Tap Done

Related: Alternative POP and IMAP Settings

Did You Know?


IMAP is a convenient way to setup your email and is recommended for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

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Microsoft Exchange email setup

Learn how to set up your email using a Microsoft Exchange server, which offers various benefits, such as advanced handling of email, less confusion for accounts connected to multiple devices, and synchronization of calendars and contacts. Follow the instructions below to send and receive emails on your Motorola RAZR HD LTE phone using an Exchange server.


  1. Press the APPS button and select All Apps
  2. Select Messaging
  3. Tap Settings
  4. Tap Manage Accounts and tap Add Account
  5. Select Corporate Sync
  6. Enter the following:
    • Your email address and password
    • Username: Your Shaw email address without
    • Domain:
  7. Choose Enter Server

Related: Alternative POP and IMAP Settings

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WiFi setup

To set up WiFi on your Motorola RAZR HD LTE phone:


  1. Press the APPS button
  2. Select Settings
  3. Slide the WiFi option to the On position
  4. Tap WiFi
  5. Choose the network that you would like to connect to
  6. Enter the network password (unless the network is open and does not require a password)
  7. Press Connect

If you are connecting to your home Shaw WiFi network and have a Shaw WiFi modem, you can find the network name (SSID) and password located on the white sticker on the back or bottom of your wireless modem. 

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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