How to set up email and WiFi - Apple iPad

Document created by shaw-jamess on Dec 17, 2012Last modified by shaw-jody on Dec 17, 2018
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Configure WiFi and email settings on your Apple iPad

This guide will explain how to connect your Apple iPad to a wireless (WiFi) connection and also demonstrate how to setup your Shaw email account through an Exchange server.


Apple iPad Family


This article provides insight on:



While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your non-Shaw related issue is to leverage support from the original manufacturer or developer. Visit Apple Support for additional support.

Microsoft Exchange email setup

While you can use the Microsoft Exchange setup procedure described below for your email setup method for your email address, we do recommend using IMAP for email setup. The benefits of ActiveSync/Exchange is that Exchange offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail and the server.

Check out this video for instructions on setting up your iOS device with Exchange settings.


Can't view the video? Click here.


To configure your iPad to send and receive emails using an Exchange Server:

  1. Touch the Settings icon on the Home screen
  2. Select Mail, Contacts, Calendars
  3. Select Add Account
  4. Select Microsoft Exchange
  5. Enter the following information under Exchange for the Incoming Mail Server:
    • Email: Shaw email address including
    • Server:
    • Domain: Leave as optional
    • Username: Your Shaw email address without
    • Password: Your email password
    • Description: This can be left blank (optional)
  6. Select Next
  7. Enter the following into Server:
  8. Select Next
  9. Turn on Mail, Contacts, Calendars, and Reminders
  10. Select Save

Your iPad has now been configured for use with your email address via Microsoft Exchange. You can now access your mail from the Mail app presented on your home screen.

Related: Which email setup method is right for me? , IMAP and POP Settings

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WiFi setup

To connect your iPad to your wireless network.


  1. Tap Settings icon on your home screen.
    Apple iPad Settings Icon - Homescreen
  2. Once the settings screen has appeared, tap Wi-Fi from the left menu. 

    WiFi Setting Enabled on Apple iPad
  3. On the right side of the screen you will see a switch to turn the WiFi On or Off. Move the WiFi slider to the On position. 

    Wifi Turned On - Apple iPad
  4. As shown above, you will be presented with a list of the available wireless networks in your area. Please tap on the network to which you would like to connect. If you are connecting to a wireless network provided by a Shaw wireless modem, the network name (also called the SSID) is listed on a sticker affixed to the modem*.
  5. If the wireless network requires a password, you will need to enter it in the pop-up window that appears. If you are connecting to a wireless network provided by a Shaw wireless modem, the password (also called the Pre-Shared Key or Passphrase) is listed on a sticker affixed to the modem*. 

    Enter Password for WiFi - Apple iPad
  6. With the password entered, please tap Join on the right. In a moment, your wireless connection will be active and ready for use


Select one of the options below and follow the instructions to set up your Shaw email on your iPad.

Did You Know


If you have customized your network name (SSID) and password and can no longer remember the login credentials you will need to restore your Wireless Modem to the default settings.                  


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