Email and Wireless Guide - Microsoft Surface

Document created by [shaw]alex on Dec 18, 2012Last modified by [shaw]bryce on Jun 16, 2016
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This guide will explain how to connect your Microsoft Surface to an available wireless network, and demonstrate how to set up your Shaw email account via an Exchange server. For additional product more information, see: Microsoft Surface Support



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Wifi Setup

Microsoft Exchange Email Setup




Wifi Setup


  1. Swipe from the right side of the screen to reveal the Settings menu
  2. Tap the WiFi logo
  3. From the list that appears, select the Wireless Network to which you would like to connect
  4. If you are using a Shaw wireless modem you will be able to find your network name (called the SSID) as it is listed on a white sticker affixed to your wireless modem*
  5. If the wireless network requires a password, you will need to enter it in the pop-up window that appears. If you are connecting to a wireless network provided by a Shaw wireless modem, the password (also called the Pre-Shared Key or Passphrase) is listed on a sticker affixed to the modem*
  6. Once connected, you will be prompted to choose either Public or Home/Work Network. If you are connecting to your personal Shaw home connection, choose the Home/Work Network option


* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore your Wireless Modem to the default settings.



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Microsoft Exchange Email Setup


To configure your Microsoft Surface to send and receive emails using an Exchange Server, please follow the instructions below. Please note, the Surface is not currently compatible with POP/SMTP mail servers.


  1. Open the Mail application
  2. Swipe from the right side to bring up the Settings menu
  3. Tap Accounts
  4. Select Add an account
  5. Tap Outlook: Exchange, Office 365,
  6. Enter the following information:
      • Email Address: Your Shaw email address
      • Password: Your Shaw password
  7. Tap Show More Details
  8. Enter the following information:
      • Email Address: Your Shaw email address with
      • Server Address:
      • Domain:
      • User Name: Your Shaw email address without
      • Password: Your Shaw email password
  9. Tap Connect



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Related Articles

Wireless Device Quick Setup Guide

Mail Help - ActiveSync, POP and IMAP

WiFi Connectivity Troubleshooting



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