How to set up email and WiFi - Microsoft Surface

Document created by shaw-alex on Dec 18, 2012Last modified by shaw-jody on Jul 17, 2017
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Microsoft SurfaceThis guide will explain how to connect your Microsoft Surface to an available wireless network, and demonstrate how to set up your Shaw email account via an Exchange server. For additional product more information, see: Microsoft Surface Support.





Did You Know?


Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

Preferred email setup: Microsoft Exchange
To configure your Microsoft Surface to send and receive emails using an Exchange Server, please follow the instructions below. Please note, the Surface is not currently compatible with POP/SMTP mail servers.
  1. Open the Mail application
  2. Swipe from the right side to bring up the Settings menu
  3. Tap Accounts
  4. Select Add an account
  5. Tap Outlook: Exchange, Office 365,
  6. Enter the following information:
    • Email Address: Your Shaw email address
    • Password: Your Shaw password
  7. Tap Show More Details
  8. Enter the following information:
    • Email Address: Your Shaw email address with
    • Server Address:
    • Domain:
    • User Name: Your Shaw email address without
    • Password: Your Shaw email password
  9. Tap Connect

Related: Alternative POP and IMAP Settings

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WiFi setup

To connect your Microsoft Surface to your wireless (WiFi) network, follow these steps:


  1. Swipe from the right side of the screen to reveal the Settings menu
  2. Tap the WiFi logo
  3. From the list that appears, select the Wireless Network to which you would like to connect
  4. If you are using a Shaw wireless modem you will be able to find your network name (called the SSID) as it is listed on a white sticker affixed to your wireless modem*
  5. If the wireless network requires a password, you will need to enter it in the pop-up window that appears. If you are connecting to a wireless network provided by a Shaw wireless modem, the password (also called the Pre-Shared Key or Passphrase) is listed on a sticker affixed to the modem*
  6. Once connected, you will be prompted to choose either Public or Home/Work Network. If you are connecting to your personal Shaw home connection, choose the Home/Work Network option

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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