Email and Wireless Guide - Blackberry Playbook

Document created by shaw-alex on Dec 18, 2012Last modified by shaw-alex on Oct 11, 2016
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This guide will explain how to connect your Blackberry Playbook to a wireless network and also demonstrate how to setup your Shaw email account through an Exchange or POP server. Click on any of the links below to be redirected to the relevant instructions. For additional product information, see: BlackBerry - Canada Help


Email and Wireless Guide - Blackberry Playbook

On This Page

WiFi Setup

IMAP Email Setup

POP/SMTP Email Setup

Exchange Email Setup

 


 

WiFi Setup

 

  1. Tap the Cog icon in the top right corner of the screen to open the Settings
  2. Select Wi-Fi
  3. Move the Wi-Fi slider to the ON position if it is not already set to ON
  4. From the list that is shown, select the Wireless Network to which you would like to connect. If you are using a Shaw wireless modem, you will be able to find your network name (also called the SSID) on a white sticker affixed to your wireless modem*
  5. Enter the Network Password (also called the Pre-shared Key or Passphrase). If you are using a Shaw wireless modem you will be able to find your  password (Pre-shared Key or Passphrase) listed on a white sticker affixed to your wireless modem*

 

* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore your Wireless Modem to the default settings.

 

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IMAP Setup

 

To set up your Shaw email account on your iOS7 device using the IMAP configuration, you will require the following pieces of information. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Enable Remote Access
  2. Tap the Cog icon in the top right corner of the screen to open the Settings
  3. Select Accounts
  4. Tap Add New Account
  5. Select Email, Calendar and Contacts
  6. Tap Advanced Setup
  7. Select Other
  8. Tap Add Mail Account
  9. Enter your Shaw email account details and then tap Next
  10. Select IMAP

 

When required, enter the following details. Not all of these settings may be requested.

 

Option 1: Mail Settings with SSL and Remote Access

Incoming Mail Server Information:

Mail Server (Host Name): imap.shaw.ca

Incoming Port: 993

SSL: Yes

Username: Shaw email without @shaw.ca

Password: Your email password

Outgoing Mail Server Information:

Mail Server (Host Name): mail.shaw.ca

Outgoing Port: 587

SSL: Yes

Username: Shaw email without @shaw.ca

Password: Your email password

 

 

SSL or "Secure Sockets Layer" works to keep your information secure. We highly recommend enabling it on your email setup configuration to help keep your information safe. If you would prefer to disable SSL authentication on your mail client you can use the steps below. This means that you will not need to enable remote access on your email account.

 

 

Option 2: Mail Settings without SSL and Remote Access

Incoming Mail Server Information:

Incoming Mail Server:imap.shaw.ca

Incoming Port: 143

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

Outgoing Mail Server Information:

Outgoing Mail Server: mail.shaw.ca

Outgoing Port: 25

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

 

 

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POP Email Setup

 

Follow theses steps to configure your phone and Shaw.ca email address to sync using a POP/SMTP server. Click here for more information on Exchange vs. POP/SMTP.

 

  1. Tap the Cog icon in the top right corner of the screen to open the Settings
  2. Select Accounts
  3. Tap Add New Account
  4. Select Email, Calendar and Contacts
  5. Tap Advanced Setup
  6. Select POP
  7. Enter the following information:
      • Description: The name of this email account. (Example: Shaw email)
      • Display Name: Your name (as is should be shown when sending an email)
      • Username: Your @shaw.ca email address without the @shaw.ca
      • Email Address: Your @shaw.ca email address
      • Password: Your Shaw.ca email password
      • Server Address: pop.shaw.ca
      • SMTP Server Address: mail.shaw.ca
      • Sync Interval: 30 Minutes (default)
  8. Select Save

 

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Microsoft Exchange Email Setup

Microsoft Exchange is known to have compatability issues with the Blackberry Playbook that can cause errors and problematic performance. For the most simple and relaible setup, Shaw recommends using IMAP to sync with your Shaw.ca email address.

 

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Related Articles

Wireless Device Quick Setup Guide

Email and WiFi Guide - Blackberry Mobile

Mail Help - ActiveSync, POP and IMAP

 


 

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