How to set up email and WiFi - Blackberry Playbook

Document created by shaw-alex on Dec 18, 2012Last modified by shaw-jody on Jul 14, 2017
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Blackberry PlaybookThis guide will explain how to connect your Blackberry Playbook to a wireless network and also demonstrate how to setup your Shaw email account through an IMAP email server. Click on any of the links below to be redirected to the relevant instructions. For additional product information, see: BlackBerry - Canada Help.

 

 

Did You Know?

 

Typically ActiveSync (Microsoft Exchange) is the most convenient way to setup your email and is recommended for most devices. However, Microsoft Exchange is known to have compatibility issues with the Blackberry Playbook that can cause errors and problematic performance. For the most simple and reliable setup, Shaw recommends using IMAP to sync with your Shaw.ca email address.

 

Learn More: What email setup is right for me?

      
Preferred email setup: IMAP

Follow these instructions to configure your Blackberry Playbook to send and receive emails using an IMAP Server. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Tap the Cog icon in the top right corner of the screen to open the Settings
  2. Select Accounts
  3. Tap Add New Account
  4. Select Email, Calendar, and Contacts
  5. Tap Advanced Setup
  6. Select Other
  7. Tap Add Mail Account
  8. Enter your Shaw email account details and then tap Next
  9. Select IMAP

 
When required, enter the following details. Not all of these settings may be requested.

 

Option1: Mail Settings with SSL

Incoming Mail Server InformationOutgoing Mail Server Information

Mail Server (Host Name): imap.shaw.ca

Incoming Port: 993

SSL: Yes

Username: Shaw email without @shaw.ca

Password: Your email password

Mail Server (Host Name): mail.shaw.ca

Outgoing Port: 587

SSL: Yes

Username: Shaw email without @shaw.ca

Password: Your email password

 

SSL or "Secure Sockets Layer" works to keep your information secure. We highly recommend enabling it on your email setup configuration to help keep your information safe. If you would prefer to disable SSL authentication on your mail client you can use the steps below.

 

Option 2: Mail Settings without SSL

Incoming Mail Server InformationOutgoing Mail Server Information

Mail Server (Host Name): imap.shaw.ca

Incoming Port: 1433

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

Mail Server (Host Name): mail.shaw.ca

Outgoing Port: 25

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

Related: Alternative POP and IMAP Settings

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WiFi setup

To connect your Blackberry Playbook to your wireless (WiFi) network, follow these steps:

  1. Tap the Cog icon in the top right corner of the screen to open the Settings
  2. Select Wi-Fi
  3. Move the Wi-Fi slider to the ON position if it is not already set to ON
  4. From the list that is shown, select the Wireless Network to which you would like to connect. If you are using a Shaw wireless modem, you will be able to find your network name (also called the SSID) on a white sticker affixed to your wireless modem*
  5. Enter the Network Password (also called the Pre-shared Key or Passphrase). If you are using a Shaw wireless modem you will be able to find your  password (Pre-shared Key or Passphrase) listed on a white sticker affixed to your wireless modem*

Related: How to connect to Shaw Go WiFi

Did You Know?

 

* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.

 

Learn More: Restore your wireless modem to the default settings

     

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