How to install your Advanced WiFi Modem (Arris TG3482 or Technicolor CGM4141)

Document created by shaw-jamesp on Jun 28, 2018Last modified by shaw-colin on Oct 31, 2018
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In just a few easy steps, install your Advanced WiFi modem so you get superb connectivity and range.

 

This article will provide insight into:

 

 

XB6 Advanced WiFi ModemXB6 Advanced WiFi Modem (Arris TG3482 or Technicolor CGM4141)

 

 

Installation instructions

At any time, you can contact Shaw for help by chatting with us at shaw.ca/chat, through My Shaw App or by calling 1-844-574-7429.

 

  1. Make note of the modem’s Network Name and Password
    1. You’ll find the Network Name (SSID) and Password on a sticker at the bottom of the modem. Your SSID begins with SPSETUP. You will need these to set up your WiFi network later.

 

  1. Find the right spot to place your modem
    • Choose a central location in your home.
    • Must be near both coax cable and electrical outlets.
    • Ensure it is visible and elevated from the ground.
    • Avoid placing it in a cabinet or behind another object.
    • Avoid basement or underground locations.
    • Away from appliances, glass, electrical equipment and large metal objects.

 

  1. (Optional) Connect the splitter
    If you are connecting the Shaw modem and a Shaw TV box to the same cable outlet, you will need a splitter and three (3) lengths of coax cable.
    1. Connect one end of coax cable to a coax cable outlet and the other end to the IN port on the splitter.
    2. Connect a second coax cable to the splitter and the modem.
      • You will connect the TV equipment to an electrical outlet later on.
    3. Connect a third coax cable (included in your TV box shipment) to the splitter and to CABLE IN or RF IN at the back of the TV box.
    4. Please move on to Step 4.b.

 

  1. Connect your modem
    All cable connections must be hand-tight.
    1. Connect the coax cable to your modem and the wall cable outlet. (Be sure to hand-tighten each end.)
    2. Connect the power cord to your modem and an electrical outlet.
    3. (Optional) If you have a desktop computer near the modem, connect the ethernet cable to the computer and the modem.

Note: If you have more Shaw equipment to install, you can do so now and contact us at shaw.ca/chat or 1-844-574-7429. You will connect the TV equipment to an electrical outlet after you contact us.

  1. The modem will soon activate
    • This process can take up to 10 minutes.
    • When you see the modem light stay white for 2 minutes, please move on to the next step.
    • If after 10 minutes, you only see a solid yellow or red light or no lights at all, please chat with us at shaw.ca/chat or call us at 1-844-574-7429.

 

  1. Set up your WiFi network
    1. If you're using a wireless device, access the WiFi settings, select the modems Network Name (SSID) and join using the password from step one. Once connected, open your Internet browser and type 10.0.0.1 into the address bar and press Go. Follow the onscreen prompts to customer your network name and password.

      (Optional) If you're using a desktop computer, open your internet browser and type 10.0.0.1 into the address bar and press Enter. Follow the onscreen prompts to customize the network name and password, if you haven't already done so.

      If the network setup page asks for a username and password, use the following:

      • Username: admin
      • Password: password
      •    

      Visit shaw.ca/networksetup to learn how to customize your network name and password.

  1. Make not of your new Network Name and Password.

 

  1. Connect your devices to WiFi
    1. Access the WiFi settings on all your devices, select your modem’s new Network Name (SSID) and join using the new password.

 

You're good to go! Enjoy seamless surfing and streaming!

Related: Hardware Information - XB6 Advanced WiFi Modem 

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Helpful tips

Where is the best spot to place my modem?

  • Choose a central location in your home.
  • Must be near both coax cable and electrical outlets.
  • Ensure it is visible and elevated from the ground.
  • Avoid placing it in a cabinet or behind another object.
  • Avoid basement or underground locations.
  • Away from appliances, glass, electrical equipment and large metal objects.

 

Returning your old modem?

Please return your old modem as soon as possible to avoid any unreturned equipment charges.

  1. Place the old modem and power supply into a sturdy cardboard box. Ensure there is cushioning material around the modem.
  2. Seal the box and affix the shipping label provided.
  3. Keep the tracking number for future reference.
  4. Drop off at any Canada Post mailbox or outlet.

 

Shaw Hotspot

To help ensure great experiences on our network, Shaw supports a feature on certain internet modems of new customers that provides the ability to
broadcast a secondary WiFi network. To find out more information about the secondary WiFi network, including how to disable this feature, visit
shaw.ca/ShawHotspot.

 

We're here to help

Related: Full Self-Install Guide: Changing your wireless name (SSID) and WiFi password 

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