This document will explain what to do before you setup your mobile device (iPhone, iPad, Android, Windows P8/RT or BlackBerry) with Shaw email, and why your device may not be sending or receiving emails if you have already followed our setup guides, located here: Email Setup
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Before you setup your new mobile device you will need to ensure that your password is secure enough to support the mobile/remote access mail servers. Even if your current password is working with other devices you may still need to update it due to the increased security restrictions required by the remote mail servers. Please review the password requirements located below and ensure that your password matches all of the criteria listed there.
You may also have to do this if you have already set up your mobile device with Shaw mail and you have found that you are unable to send or receive emails.
For detailed instructions on how to ensure that your email password meets minimum requirements, please see the following article: Password Requirements for My Account and @shaw.ca Email Accounts
If your password does not currently meet these requirements you will need to update it in order for it to work on your mobile device. You can find more information on how to update your current Webmail password here:
How to update/change your Shaw Webmail password
If you do update your Webmail password you will be required to update the devices and services that currently have the old password saved. In most cases these programs/services will prompt you to re-enter your password the next time you login as it will detect that the saved password is no longer correct. Programs and services could include, but are not limited to:
- Outlook, Outlook Express, Windows Live Mail
- Mac Mail
- Thunderbird, Eudora, IncrediMail
- Alternative mobile devices that you have setup previously (tablets, smart phones)
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