Setup and access your Voicemail service

Document created by shaw-fraser on Dec 27, 2012Last modified by shaw-tony on Jul 9, 2018
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Learn how to setup your Shaw Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below. The article will provide insight into:


First-time setup of voicemail

Shaw Voicemail is an answering service that is built into your phone subscription. Not all Shaw phone plans will include Voicemail by default, so please consult our information on Shaw phone packages at to see what is included with yours. Follow these steps to setup Voicemail for first-time use, or check out the video below for additional support:

  1. Dial *98 (star 98) on your home phone
  2. You will be asked to enter your PIN, which by default is the last six digits of your account number (found on your bill).
  3. Once you have entered your default PIN, you will be asked to setup a custom PIN for future use. This pin must be between 4-16 digits in length.
  4. Enter your new PIN followed by the pound (#) key, and then re-enter it to confirm your selection
  5. Your Voicemail mailbox has now been set up.

                                                                                                          Setup your Voicemail
                                                                                                 Can't view the video? Click here.

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Listening to voicemail messages

You can listen to your Voicemail messages in a variety of ways:


  • Home: Dial *98 (star 98) on your home phone, then enter your PIN to access your mailbox. You can navigate this mailbox by listening to the prompts, or by using the key-codes described here: Voicemail Key Codes
  • Home/Away: Use the Phone Portal. (More information on this can be found here My Account Voicemail Access)
  • Away: Dial the remote-access mailbox number, then enter your personal home phone number and PIN when prompted. This method will allow you to check messages while you are away from home and are unable to access the Phone Portal on


Voicemail Remote-Access Number: 1-866-656-7429 or 1-866-677-7429 (Canada & US only)


Listening to your voicemail messages

Can't view the video? Click here.

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Accessing your saved messages

To save a voicemail message: While listening to a voicemail message you can press 9 to save it.


To access your saved messages:

  1. Simply dial into your voicemail service (*98) and
  2. Press 1 when you reach the voicemail menu.

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Change your voicemail PIN

To change your voicemail PIN:

  1. Dial *98 from your home phone
  2. Enter your current phone PIN
    • If you are not sure of your current phone pin you can reset it by:
  3. Select Option 3 for Change Personal Options.
  4. Select Option 1 for Change Personal Access Code.
  5. Enter your new pin (between a minimum of 4 and maximum of 16 digits in length).
  6. Re-enter your new pin for confirmation (between a minimum of 4 and maximum of 16 digits in length).
  7. Your new pin will take effect immediately.

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