How to troubleshoot error XRE-07007 on BlueSky TV

Document created by shaw-colin on Aug 8, 2018Last modified by shaw-jody on Sep 14, 2018
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Learn how to troubleshoot error XRE-07007 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07007 on BlueSky TV.

 

 

Error message

On-screen message

"Unfortunately, this program isn't available right now. Check back soon as our programming is updated frequently. XRE-07007."

 

Cause

This error may occur when a selected Shaw On Demand or Pay-Per-View title is no longer available. This can include titles that are on your Favourites list that are no longer available in our Shaw On Demand library.

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Troubleshooting tips
  1. You can confirm if the title is still available in our catalogue by accessing http://vod.shaw.ca and searching for the title.
    • If you cannot find the title here it is no longer available for ordering or playback in the Shaw On Demand library.
    • If the title is still available, perform the following troubleshooting steps:
  2. Power cycle the main BlueSky TV box.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  3. Once the picture has been restored on your BlueSky TV box, power cycle BlueSky TV portals on any other TVs displaying this error.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  4. Try playing the selected title again.
  5. If the error still occurs, speak with a Shaw support representative.

 

Check out these BlueSky TV troubleshooting tips for other error codes. 

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