How to troubleshoot error XRE-06004 on BlueSky TV

Document created by shaw-colin on Aug 8, 2018Last modified by shaw-colin on Aug 9, 2018
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Learn how to troubleshoot error XRE-06004 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06004 on BlueSky TV.

 

 

Error message

"Something's not quite right. Sorry, we're having trouble with your request. Please give us a few minutes and try again. XRE-06004."

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Cause
The error may occur when trying to access recordings immediately after a power cycle has been completed on your BlueSky device.

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Troubleshooting tips
  1. Wait a few minutes and try again.
  2. Power cycle the main BlueSky TV box.
  3. Power cycle any affected BlueSky portals.
  4. Test PVR functions approximately 1 minute after picture has been restored on all devices.
  5. If the error still occurs, speak with a Shaw support representative.

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