How to troubleshoot error XRE-00088 on BlueSky TV

Document created by shaw-colin on Aug 8, 2018Last modified by shaw-jody on Sep 14, 2018
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Learn how to troubleshoot error XRE-00088 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-00088 on BlueSky TV.

 

 

Error message

On-screen message

"Sorry, we’re having some trouble. We’ve run into a problem that may be fixed by restarting your set-top box. Please wait a few minutes then press ok to restart. XRE-00088."

 

Cause

This error may occur when your BlueSky TV box encounters a communication issue.

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Troubleshooting tips
  1. Verify that the coaxial cable connections are secure on your BlueSky TV box and BlueSky portals.
  2. Power cycle the main BlueSky TV box.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  3. Power cycle the portals on any other TVs displaying this error.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  4. If the error still occurs, speak with a Shaw support representative.

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