How to troubleshoot error XRE-09015 on BlueSky TV

Document created by shaw-colin on Aug 8, 2018Last modified by shaw-colin on Aug 9, 2018
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Learn how to troubleshoot error XRE-09015 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09015 on BlueSky TV.

 

 

Error message

"Would you like to use your remote to control your TV? Your remote isn’t set up for control of power, volume, or input. Press Set Up Now to control your TV or audio device. XRE-09015."

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Cause
This error may occur when the BlueSky TV remote setup was not fully completed.

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Troubleshooting tips
  1. Manually pair the remote.
    • On your remote, press and hold the Setup button.
    • Release the setup button when the LED at the top of the remote change from red to green.
    • Press and release the Shaw button.
    • Follow the on-screen instructions to re-pair your remote.
  2. If the error still occurs, speak with a Shaw support representative.

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