How to troubleshoot error XRE-03061 on BlueSky TV

Document created by shaw-colin on Aug 8, 2018Last modified by shaw-colin on Aug 9, 2018
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Learn how to troubleshoot error XRE-03061 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on BlueSky TV.

 

 

Error message

"Sorry we're having some trouble. This channel is not available at the moment. Please select another channel and try this one a little later. XRE-03061."

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Cause
This error may occur if your BlueSky TV experiences difficulties tuning to a channel.

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Troubleshooting tips
  1. Try tuning to a different channel and then tune back to the original channel.
  2. Try accessing the channel at a later time.
  3. If the error still occurs, speak with a Shaw support representative.

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