How to troubleshoot error XRE-09013 on BlueSky TV

Document created by shaw-colin on Aug 8, 2018Last modified by shaw-colin on Aug 9, 2018
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Learn how to troubleshoot error XRE-06034 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueSky TV.



Error message

"Your remote is not paired with the set- top box. Press Setup until the red LED changes to green, then press Shaw. XRE-09013."

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This error may occur when your BlueSky remote is not properly paired with the BlueSky device.

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Troubleshooting tips
  1. Manually pair the remote.
    • On your remote, press and hold the Setup button.
    • Release the setup button when the LED at the top of the remote change from red to green.
    • Press and release the Shaw button.
    • Follow the on-screen instructions to re-pair your remote.
  2. If the error still occurs, speak with a Shaw support representative.

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