How to troubleshoot error XRE-03045 on BlueSky TV

Document created by shaw-colin on Aug 8, 2018Last modified by shaw-jody on Sep 18, 2018
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Learn how to troubleshoot "check connection" error XRE-03045 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on BlueSky TV. Find additional troubleshooting tips for other BlueSky TV error codes.

 

 

Error message

On-screen message:

"Check Connection. In order to watch on this TV, your Hub set-top box must be powered on. Please check that it's plugged in and working. XRE-03045."

 

Cause

This error may occur when a BlueSky portal is having trouble communicating with the main BlueSky TV box(es).

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Troubleshooting tips
  1. Verify that your main BlueSky TV box(es) are powered on.
  2. Verify that the coaxial cable connections are secure on your BlueSky TV box and BlueSky portals.
  3. Power cycle the main BlueSky TV box.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  4. Power cycle the BlueSky portals on any other TVs displaying this error.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  5. If the error still occurs, speak with a Shaw support representative.

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