Learn how to troubleshoot error XRE-03047 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on Ignite TV. Find additional troubleshooting tips for other Ignite TV error codes.

Error message

On-screen message:

"Let's try that again. We’re unable to tune to channel (Channel Name) at this time. Please wait a few minutes and try again. XRE-03047."

 

Cause

This error may occur when a Portal is having trouble communicating with the main TV Player.

Troubleshooting tips

To troubleshoot this error:

  1. Wait a few minutes and try again.
  2. Verify that the coaxial cable connections are secure on your TV Player and Portals.
  3. Power cycle the main TV Player.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  4. Power cycle the Portals on any other TVs displaying this error.
    • Disconnect the power cable and then reconnect it after 10 seconds.
  5. If the error still occurs, speak with a support representative.
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