How to set up Shaw email with Mozilla Thunderbird

Document created by shaw-jamess on Jan 7, 2013Last modified by shaw-jody on Jul 21, 2017
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Mozilla Thunderbird LogoMozilla Thunderbird is an open source mail client offering an alternative to programs like Windows Live and Outlook. Thunderbird is free to download and will manage your mail and contacts by synchronizing with your Shaw.ca email account.

 

There are two options exist for setting up your Shaw email account on Thunderbird. POP/SMTP and IMAP. For information on which email setup method you should use, please refer to the "Which Email Setup Method is Right for Me" section. For more information about IMAP and POP email server settings, please see the following article: Email server settings: POP and IMAP

 

 

Which email setup method is right for me?

Check out our quick-guide below for a bit more information on the differences between IMAP and POP/SMTP email setup methods.

 

Setup MethodIMAPPOP/SMTP
Best ForUsers who want to be able to access their Shaw email account through multiple devices and Webmail.Users who want to have access to their emails while offline should choose this setup method.
DescriptionIMAP works with your mail content on Shaw's servers. Moving, sending, or deleting tasks are performed on the server so your other devices and Shaw Webmail are kept in sync. A small cache (copy) of your email is kept on your device limiting off-line access.While using POP3 your email client downloads a copy of all mail received by the mailbox, optionally deleting the messages from Webmail. Any changes made only affect your emails on that device, and will not affect other devices or Webmail.

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IMAP email setup

Follow these steps to configure Thunderbird and your Shaw.ca email address to sync over IMAP. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

  1. Select Email beneath Create New Account as displayed on screen. If this is not your first email account on Thunderbird, or you are not seeing these options, click the Menu button, then choose Options and Account Settings. From here you will be able to select Account Actions and then Add Mail Account
    Mozilla Thunderbird Email Setup > Add Account
  2. Select Skip this and use my existing email if provided with an option to create a new email account
  3. Enter your name, full Shaw email address and password
    Mozilla Thunderbird Account Information
  4. Click Continue
  5. Thunderbird will now attempt to automatically configure your account
  6. Once automatic configuration is complete, click Manual Config
    Mozilla Thunderbird Manual Config
  7. Confirm your server settings and update them to match the following:
    • Incoming: (IMAP)
      • Incoming (drop-down menu): IMAP
      • Server Hostname: imap.shaw.ca
      • Port: 993
      • SSL: SSL/TLS
      • Authentication: Normal Password
    • Outgoing: (SMTP)
      • Server Hostname: mail.shaw.ca
      • Port: 587
      • SSL: None
      • Authentication: Normal Password
        Mozilla Thunderbird IMAP Setup
  8. With the settings confirmed, click Done
  9. You may be presented with an encryption warning. Check next to I understand the risks and then click Done
    Mozilla Thunderbird Warning Message
  10. Click OK to exit setup
  11. You have now setup your Shaw.ca email to work with Thunderbird. To sync your mail for the first time, click Get Mail from the top left of the window

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POP/SMTP email setup

Follow these steps to configure Mozilla Thunderbird and your Shaw.ca email address to sync over POP/SMTP. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Select Email beneath Create New Account as displayed on screen. If this is not your first email account on Thunderbird, or you are not seeing these options, click the Menu button, then choose Options and Account Settings. From here you will be able to select Account Actions and then Add Mail Account
  2. Select Skip this and use my existing email if provided with an option to create a new email account
  3. Enter your name, full Shaw email address and password
    Mozilla Thunderbird Account Settings
  4. Click Continue
  5. Thunderbird will now attempt to automatically configure your account
  6. Once automatic configuration is complete, click Manual Config
  7. Confirm your server settings and update them to match the following:
    • Incoming: (POP3)
      • Incoming (drop-down menu): POP3
      • Server Hostname: pop.shaw.ca
        Port: 110
      • SSL: None
      • Authentication: Normal Password
    • Outgoing: (SMTP)
      • Server Hostname: mail.shaw.ca
      • Port: 587
      • SSL: None
      • Authentication: Normal Password
        Mozilla Thunderbird POP Settings
  8. With the settings confirmed, click Done
  9. You may be presented with an encryption warning. Check next to I understand the risks and then click Done
  10. Click OK to exit setup
  11. You have now setup your Shaw.ca email to work with Thunderbird. To sync your mail for the first time, click Get Mail from the top left of the window

Related: How to change your Shaw Webmail password

Did You Know?

 

*If you cannot connect to WiFi and if you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.

 

Learn More: Restore your wireless modem to the default settings

                   

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