Mozilla Thunderbird Email Setup

Document created by shaw-jamess on Jan 7, 2013Last modified by shaw-alex on Oct 20, 2016
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Mozilla Thunderbird is an open source mail client offering an alternative to programs like Windows Live and Outlook. Thunderbird is free to download and will manage your mail and contacts by synchronizing with your Shaw.ca email account.

 

There are two options exist for setting up your Shaw email account on Thunderbird. POP/SMTP and IMAP. For information on which email setup method you should use, please refer to the "Which Email Setup Method is Right for Me" section.

 

On This Page

Which Email Setup Method is Right for Me

IMAP

POP/SMTP

 


 

Which Email Setup Method is Right for Me?

 

There are three different ways you can set up your Shaw email account on your device or email client. These include ActiveSync, also known as Microsoft Exchange, IMAP and POP/SMTP. Check out our quick-guide below for a bit more information on the differences between ActiveSync, IMAP and POP/SMTP.

 

 

Setup MethodActiveSync (Exchange)
IMAPPOP/SMTP
Best For
Not Available on Thunderbird
Users who want to be able to access their Shaw email account through multiple devices and Webmail.

Users who want to have access to their emails while offline should choose this setup method.

Description

IMAP works with your mail content on Shaw's servers. Moving, sending, or deleting tasks are performed on the server so your other devices and Shaw Webmail are kept in sync. A small cache (copy) of your email is kept on your device limiting off-line access.

While using POP3 your email client downloads a copy of all mail received by the mailbox, optionally deleting the messages from Webmail. Any changes made only affect your emails on that device, and will not affect other devices or Webmail.

 

 

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IMAP

 

Follow these steps to configure Thunderbird and your Shaw.ca email address to sync over IMAP. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Enable Remote Access on your Webmail account
  2. Select Email beneath Create New Account as displayed on screen. If this is not your first email account on Thunderbird, or you are not seeing these options, click the Menu button, then choose Options and Account Settings. From here you will be able to select Account Actions and then Add Mail Account

 

thunderbird mail setup for shaw

 

  1. Select Skip this and use my existing email if provided with an option to create a new email account
  2. Enter your name, full Shaw email address and password

 

thunderbird account information

 

  1. Click Continue
  2. Thunderbird will now attempt to automatically configure your account
  3. Once automatic configuration is complete, click Manual Config

 

thunderbird manual config

 

  1. Confirm your server settings and update them to match the following:
      • Incoming: (IMAP)
          • Incoming (drop-down menu): IMAP
          • Server Hostname: imap.shaw.ca
          • Port: 993
          • SSL: SSL/TLS
          • Authentication: Normal Password
      • Outgoing: (SMTP)
          • Server Hostname: mail.shaw.ca
          • Port: 587
          • SSL: None
          • Authentication: Normal Password

 

thunderbird IMAP setup

 

  1. With the settings confirmed, click Done
  2. You may be presented with an encryption warning. Check next to I understand the risks and then click Done
    Accepting the Risks
  3. Click OK to exit setup
  4. You have now setup your Shaw.ca email to work with Thunderbird. To sync your mail for the first time, click Get Mail from the top left of the window

 

 

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POP/SMTP

 

Follow these steps to configure Mozilla Thunderbird and your Shaw.ca email address to sync over POP/SMTP. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Enable Remote Access on your Webmail account
  2. Select Email beneath Create New Account as displayed on screen. If this is not your first email account on Thunderbird, or you are not seeing these options, click the Menu button, then choose Options and Account Settings. From here you will be able to select Account Actions and then Add Mail Account

 

thunderbird pop smtp

 

  1. Select Skip this and use my existing email if provided with an option to create a new email account
  2. Enter your name, full Shaw email address and password

 

thunderbird username password

 

  1. Click Continue
  2. Thunderbird will now attempt to automatically configure your account
  3. Once automatic configuration is complete, click Manual Config

 

thunderbird manual config

 

  1. Confirm your server settings and update them to match the following:
      • Incoming: (POP3)
          • Incoming (drop-down menu): POP3
          • Server Hostname: pop.shaw.ca
          • Port: 110
          • SSL: None
          • Authentication: Normal Password
      • Outgoing: (SMTP)
          • Server Hostname: mail.shaw.ca
          • Port: 587
          • SSL: None
          • Authentication: Normal Password

 

Thunderbird POP settings

 

  1. With the settings confirmed, click Done
  2. You may be presented with an encryption warning. Check next to I understand the risks and then click Done
  3. Click OK to exit setup
  4. You have now setup your Shaw.ca email to work with Thunderbird. To sync your mail for the first time, click Get Mail from the top left of the window

 

 

 

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Related Articles

 

Email Setup

Setup Email on Outlook 2007

Setup Email in Outlook 2010

 


 

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