How to report Guide errors

Document created by shaw-fraser on Jan 9, 2013Last modified by shaw-jody on Nov 14, 2017
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Learn how to report Guide errors that are appearing on your Shaw Digital Box. If you have discovered an error on your cable box guide you can let us know by filling out the form below.

If you would like to report a guide error, click here!

 

 

Reporting Guide errors

Between the time a broadcaster’s programming schedule is initially received and when a specific program actually airs, TV networks can sometimes make changes to their schedules. These changes are usually communicated to Shaw so we can update our guide listings to reflect the new programming information.
 
However, broadcasters sometimes make these scheduling changes “on the fly”, leaving no time to update the programming and scheduling information in our guide listings. Both Shaw and our TV broadcaster partners recognize that guide listing errors can be frustrating for our customers, who rely on our interactive guide to find the shows they want to watch.
 
If you find an incorrect listing in your interactive guide, we want to know about it! Feedback from customers on guide listing errors provides us with the opportunity to work with our TV broadcast partners to ensure that we’re kept informed of any future changes to their broadcast schedule and allows us to keep our guide listings as accurate and up to date as possible.

 

Example of Guide on a Shaw cable box

 

To report an error in the guide, please complete this form.

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