Report Guide Errors

Document created by shaw-fraser on Jan 9, 2013Last modified by shaw-alex on Oct 17, 2016
Version 16Show Document
  • View in full screen mode

If you have discovered an error on your Digital Boxes guide you can let us know by filling out the form below.

 

If you would like to report a guide error, click here!

 

 

Details

 

Between the time a broadcaster’s programming schedule is initially received and when a specific program actually airs, TV networks can sometimes make changes to their schedules. These changes are usually communicated to Shaw so we can update our guide listings to reflect the new programming information. 

 

However, broadcasters sometimes make these scheduling changes “on the fly”, leaving no time to update the programming and scheduling information in our guide listings. Both Shaw and our TV broadcaster partners recognize that guide listing errors can be frustrating for our customers, who rely on our interactive guide to find the shows they want to watch. 

 

If you find an incorrect listing in your interactive guide, we want to know about it! Feedback from customers on guide listing errors provides us with the opportunity to work with our TV broadcast partners to ensure that we’re kept informed of any future changes to their broadcast schedule, and allows us to keep our guide listings as accurate and up to date as possible. 

 

 

Report Guide Errors

 

 


 

Still Need A Little Help?

See what other customers are asking, or sign-in to ask

your own question, in the TV forum.

tv-forum.png

 


Attachments

    Outcomes