Jan 9 | My Shaw Website Update (my.shaw.ca)

Document created by shaw-colin on Sep 17, 2018Last modified by shaw-colin on Jan 8, 2019
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On January 9th, 2019, we're updating the My Shaw website (http://my.shaw.ca). This includes a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We are implementing these changes to give the My Shaw website a cleaner look, making it easier to navigate with more useful information up front. The My Shaw mobile app is not being changed with this update.

 

For more information on My Shaw, visit Shaw Account Settings (My Shaw).

 

What's changing?

Navigation menu update

Support Community links update

 


 

Navigation menu update

  • The side-bar on the left has been moved to the top banner for a cleaner look.

  • Pages for services (Internet, TV, Phone) have been condensed into a "My Services" drop-down menu.
  • Live Chat support can now be accessed by clicking the Chat Bubble icon at the top-right.
  • The option to Sign Out or switch accounts is now available by clicking your name (drop-down) at the top-right.
  • These changes affect all sections of My Shaw website.

 

Before January 9thAfter January 9th

 

Back to top


 

Support Community links update

  • Support Community links have been moved from the bottom to the right-hand side, making them easier to see and access.
  • This change affects all sections of the My Shaw website where Support Community links and articles are displayed.
  • For example, the My bills page will now display Billing Support articles on right-hand side.

 

Before January 9thAfter January 9th

 

Back to top


 

Download the My Shaw app today.

It’s the fastest way to connect with a Shaw rep.

  

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