How to set up email and WiFi - BlackBerry 10

Document created by shaw-alex on Jan 30, 2013Last modified by shaw-jody on Dec 18, 2018
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Blackberry 10 PhoneThis document will show you how to setup email on your BlackBerry 10 phone. Before you begin, please review the following document to ensure that your account is ready to be set up on mobile. Before You Setup Your Mobile Device.


For additional product information, see BlackBerry - Canada Help.








While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit the Blackberry Support Knowledge Base.


Email setup

To configure your Blackberry 10 device to send and receive emails:


  1. Ensure that your password meets the minimum security requirements 
  2. Swipe down to access your Blackberry settings, and tap the Settings button
    Blackberry 10 Email Setup
  3. Scroll down and select the Accounts setting
    Blackberry 10 Email Setup accounts
  4. Select the Email, Calendar and Contacts option
    Blackberry 10 Email Setup email calendar and contacts
  5. Enter your email address, tap Next, and then enter your email password and finally tap Next
    Blackberry 10 Email Setup > Email Address
  6. Enter a description to name the email account and tap Done
    Blackberry 10 Email Setup add account

    Blackberry 10 Email Setup saving and verifying settings

Related: Alternative POP and IMAP Settings

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Common issues

Here are some common issues that you might encounter when trying to set up your Shaw email on a Blackberry 10 phone.


Security Requirements for Mobile Access: If after setting up your email client you find that you are still unable to send or receive emails from your Blackberry, please ensure that your password meets the minimum security requirements required for mobile access. If your password does not meet these requirements then mail setup will not work. In some situations, your password will work on other devices in the household but may still fail on your smartphone/tablet because of the additional restrictions required to use Shaw Webmail on your mobile device.
In this case, you may have to change your password to meet the security requirements (seen below) and then update this password in any other household devices and programs where it may be saved (for example Mac Mail, Outlook, Windows Live Mail, smartphone, tablet). Once updated you can proceed to set up your email client again with your new password.
Mobile Access Security Requirements

  • a minimum of 6 characters
  • at least 1 upper-case letter
  • at least 1 lower-case letter
  • a special character (e.g. ~!@#$%^&*() )
  • a number
  • all of the above requirements must be met within the first 8 characters of the password

Related: How to update/change your Shaw Webmail password

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WiFi setup

To connect your Blackberry 10 phone to your wireless (WiFi) network, follow these steps:

  1. On the Home Screen, swipe down from the top of the screen and tap Wi-Fi
  2. Move the WiFi slider to the On position
  3. Select the network that you would like to connect to
    • If you are using a Shaw Wireless Modem you will be able to find your network name by looking at the white sticker on the top of the modem*
  4. Enter the network password (unless the network is open and requires no password)
    • If you are using a Shaw Wireless Modem you will be able to find your network password by looking at the white sticker on the top of the modem*
  5. Select Connect

Related: How to connect to Shaw Go WiFi

Did You Know?


* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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