This document will show you how to setup email on your BlackBerry 10 phone. Before you begin, please review the following document to ensure that your account is ready to be set up on mobile. Before You Setup Your Mobile Device.
For additional product information, see BlackBerry - Canada Help.
While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit the Blackberry Support Knowledge Base.
To configure your Blackberry 10 device to send and receive emails:
Related: Alternative POP and IMAP Settings
Here are some common issues that you might encounter when trying to set up your Shaw email on a Blackberry 10 phone.
Security Requirements for Mobile Access: If after setting up your email client you find that you are still unable to send or receive emails from your Blackberry, please ensure that your password meets the minimum security requirements required for mobile access. If your password does not meet these requirements then mail setup will not work. In some situations, your password will work on other devices in the household but may still fail on your smartphone/tablet because of the additional restrictions required to use Shaw Webmail on your mobile device.
To connect your Blackberry 10 phone to your wireless (WiFi) network, follow these steps:
Related: How to connect to Shaw Go WiFi
Did You Know?
* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.