Password Requirements for My Shaw and Email Accounts

Document created by shaw-jamess on Jan 29, 2013Last modified by shaw-jody on Feb 4, 2019
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Learn how to create an email password that meets secure password requirements. Shaw is committed to protecting our customer’s personal information and is actively engaged in addressing the needs of all of its customers. In order to assist you in protecting your personal information, we have implemented specific password requirements that must be met when choosing your My Shaw credentials and your e-mail Accounts.

This article will provide insight into:

Did You Know?


If you would like to change your password for your Shaw email you can do so by signing into and navigating to the "@Shaw Email Accounts" section in the "Internet" menu..


Learn More: How to change your email and Webmail password   

Password creation for My Shaw and email accounts

When choosing a password for My Shaw or your email account, you are required to create a password that meets specific security criteria at a minimum. We do however recommend that you choose a password that will exceed the lowest security rating to ensure the maximum protection possible. A security rating of "Too Weak" will not be considered an acceptable password and will be rejected.
In order to exceed the minimum password requirements, we recommend choosing a passphrase type password containing several unrelated randomly chosen words, capital letters, numbers and symbols for added complexity.
This concept also applies when attempting to change an existing My Shaw or Email account password.



For more information, see the following section on How to Create a Secure My Shaw and Email Account Password.

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How to choose a secure password for MyShaw and email accounts

The thought of having to remember a longer password is challenging. The more complex the password is, the greater risk of it being written down or stored in an insecure manner which is undesirable.
A hassle free way to overcome this is by using ‘Passphrase' type passwords. This method enables you to remember a longer password with ease. A passphrase combines everyday thoughts together that is easy to remember. Once you decide on a basic sentence, add numbers and symbols in places that make sense to you. Below are some passphrase examples to help you create one on your own.


Password Example Comparison

Please Note: Do NOT use any of these examples for your own password.

The minimum password requirements must be met in order for your password to be accepted. An accepted password will need to meet a minimum security rating of “OKAY”. A rating of “TOO WEAK” will not be considered an acceptable password and will be rejected.

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Password Security best practices

Maintaining a secure password is critical in order to ensure the best protection possible. Below are some tips on how to reduce the risk of being compromised.


Change your password often.
This is essential for added security. It is not always evident that someone has obtained access to your account and may be using your account without your knowledge.
Do not reuse old passwords.
Choosing to use a different password each time will help reduce the risk of a compromise. This includes using a previously used password which may have already been compromised without your knowledge.
Choose the Strongest Password you can remember.
Although a security rating of "OKAY" will be accepted, keep in mind that strong complex passwords are more secure and offer the maximum level of protection possible.
Use as much Complexity as possible.
The best passwords are complex, random, contains several words and incorporate; numbers, upper case characters, lower case characters, and symbols.
Do not duplicate passwords across multiple accounts.
By using a unique password for each account you manage, this method will help prevent someone from easily gaining access to all of your accounts that share the same password.
Never write down your password.
Typically, you would not leave your house key taped to your front door, please do not write down your password or save it on your mobile device for others to find.
Be aware of your surroundings.
Do not enter your password while using a public network or untrusted computer.  Internet traffic and what you are typing may be intercepted and used to obtain the username and password of your accounts. This also holds true when you are in a public location where someone may physically see what you are entering.
Do not share your password with anyone.
Do not trust un-encrypted access methods.
If the URL (website) address does not start with https://, it's not secure.
Stay away from a password that may be easy to guess.
Unless embedded into a passphrase in a random order, stay clear from using passwords that someone may be able to guess easily such as; phone numbers, birth dates, street addresses, or anything else that may be easily guessed. This is essential for added security. It is not always evident that someone has obtained access to your account and may be using your account without your knowledge.

Related: Shaw Email FAQs

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