How To: Use Shaw Internet services with your devices

Document created by shaw-jody on Nov 21, 2018Last modified by shaw-sarah on May 29, 2019
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This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold by other brands. 

 

 

Support websites for your devices

You'll find general information about setting up Shaw email and WiFi further down this page, but for questions or issues related to the specific make or model of your device, we recommend visiting the manufacturer's support website. We've linked popular ones below, to get you there faster.

 

Need help setting up Shaw devices like BlueSky TV or BlueCurve Pods? Search for your device on the Support Community home page.

 

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How to connect devices to your home WiFi

Whether you’re at home or roaming the city, it’s good to stay connected. These support articles will teach you how to get your devices online.

 

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How to set up Shaw email on your devices

When you set up your Shaw email account on a computer or mobile device, or in your favourite email app, you'll be asked to provide information like your name, your email address (eg. yourname@shaw.ca), and your email server settings.

 

These are the (IMAP) email settings we recommend you use, when asked:

 

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL
Incoming Server Port: 993
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS
Outgoing Server Port: 587
Domain: shaw.ca

 

To use Shaw's POP3 incoming mail server, use these settings:

 

Incoming mail server and settings:
Incoming Mail Server: pop.shaw.ca
Server Type: POP
Security Type: None
Port: 110

 

Encrypted incoming mail server and settings:
Incoming Server: pop.shaw.ca
Server Type: POP
Security Type: SSL/TLS
Port: 995

 

If you’re setting up Exchange ActiveSync, use these settings:

 

Email address: Your Shaw email address
Domain: shaw.ca
Username: Your Shaw email address, without @shaw.ca
Password: Your Shaw email password
Exchange server: wm.shaw.ca
Use secure connection (SSL): Yes
Use client certificate: No

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