Shaw is committed to providing the best service to our customers, and while we'd like to be able to help you will all of your troubleshooting needs, in some cases the issue may be a non-Shaw issue and as such your best bet is to reach out to the brand or manufacturer of your software or hardware to fix your issue. To enable our customers to have a consistent, positive experience, we are always happy to support Shaw-specific products/services. If challenges arise with a device/service that Shaw did not provide, it will always be best to speak with the experts on those devices/services.
We have compiled a list of support resources to assist you with your troubleshooting needs. For the best support experience, please contact the original manufacturer of your device/software. Check the list below for your manufacturers’ contact information.
- Email Client support
- Game Console support
- Mobile Devices support
- Smart Devices support
- Additional third-party support
Information about products not manufactured by Shaw, or independent websites not controlled by Shaw, is provided without recommendation or endorsement. Shaw assumes no responsibility with regard to the use of third-party websites or products.
To test if you can successfully send & receive an email:
Visit the following support articles to confirm that you have all of the information you will need to troubleshoot email client issues.
Email Client Support
There are many variables when it comes to video game console connections, especially during online gaming. Visit the support content from your console brand as their experts would be best suited to help out with your troubleshooting. They may even have an alert up on their support site that could explain the issue you’re experiencing. See below for links to common gaming console support resources.
Third-Party video game console support
Need help setting up your Smartphone or mobile device? Visit the brand of your mobile device to troubleshoot common issues for your mobile device.
For reference, here is a look at the most popular mobile phones in Canada (and other countries) based on market share.
For Shaw related email setup issues, please see our article on Email Setup Instructions.
Having issues setting up your Smart Device? Here is a list of resources for common Smart speakers and Smart devices.