Third-Party Support Resources

Document created by shaw-jody on Nov 21, 2018Last modified by shaw-jody on Jan 8, 2019
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Shaw is committed to providing the best service to our customers, and while we'd like to be able to help you will all of your troubleshooting needs, in some cases the issue may be a non-Shaw issue and as such your best bet is to reach out to the brand or manufacturer of your software or hardware to fix your issue. To enable our customers to have a consistent, positive experience, we are always happy to support Shaw-specific products/services. If challenges arise with a device/service that Shaw did not provide, it will always be best to speak with the experts on those devices/services.


We have compiled a list of support resources to assist you with your troubleshooting needs. For the best support experience, please contact the original manufacturer of your device/software. Check the list below for your manufacturers’ contact information.




Information about products not manufactured by Shaw, or independent websites not controlled by Shaw, is provided without recommendation or endorsement. Shaw assumes no responsibility with regard to the use of third-party websites or products.

Email Client support

To test if you can successfully send & receive an email:


  1. Log into Shaw Webmail
  2. Send an email to yourself. If you receive the email, your Shaw email account is functional. You will need to contact your email client for further assistance. See the table below for links to support sites for common email clients.


Visit the following support articles to confirm that you have all of the information you will need to troubleshoot email client issues.


Email Client Support


Email ClientSupport
Outlook for Office 365, Office 365 for Mac, Outlook 2019, Outlook 2016Microsoft Office Support, Live Mail, HotmailMicrosoft Office Support
Windows 10, Outlook Mail for Windows 10Microsoft Office Support
Apple OS X MailApple Support
Apple - Email Account Setup (iPhone, iPad, iPod)Apple email Setup Support
GmailGmail Support
Mozilla ThunderbirdThunderbird Support
Yahoo EmailYahoo Email Support

Related: Email Setup Instructions | Email Server Settings: POP & IMAP | Which email setup method is right for me?

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Game Console support

There are many variables when it comes to video game console connections, especially during online gaming. Visit the support content from your console brand as their experts would be best suited to help out with your troubleshooting. They may even have an alert up on their support site that could explain the issue you’re experiencing. See below for links to common gaming console support resources.


Third-Party video game console support


Game ConsoleSupport
Sony PlayStationSony PlayStation Support
PlayStation VRPlayStation VR Support
Xbox, Xbox One, Xbox 360, xBox Live, KinectXbox Support
Xbox OneXbox One Support
Nintendo, Nintendo Switch, Nintendo Wii, Wii Mini, Nintendo DSNintendo Support
Nintendo SwitchNintendo Switch Support
Nintendo Wii UNintendo Wii U Support
Nvidia ShieldNvidia Shield Support
SegaSega Support (US)
HTC Vive, Vive ProVive Support

Related: Troubleshooting Internet connectivity issuesTroubleshooting WiFi Connectivity | Unable to connect to the Internet

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Mobile Devices support

Need help setting up your Smartphone or mobile device?  Visit the brand of your mobile device to troubleshoot common issues for your mobile device.


AlcatelAlcatel Phone Support
AndroidAndroid Support

Apple iPhone

Apple: iPhone Support

iPhone Manuals

Apple iPad

Apple: iPad Support

iPad Manuals

Blackberry (Mobile)Blackberry Mobile Support
Google NexusNexus Help
Google PixelPixel Help
HTCHTC Support
HuaWeiHuawei Support
LGLG Product Support
MotorolaMotorola Support
NokiaNokia Phone Support
SamsungSamsung Support
Samsung Mobile DevicesSamsung Mobile Device Support
Sony (Xperia, Ericsson)Sony Mobile Support


For reference, here is a look at the most popular mobile phones in Canada (and other countries) based on market share.


For Shaw related email setup issues, please see our article on Email Setup Instructions.

Related: Email Server Settings: POP & IMAP | Which email setup method is right for me?

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Smart Devices support

Having issues setting up your Smart Device? Here is a list of resources for common Smart speakers and Smart devices.


Smart Device/BrandSupport
Amazon EchoAmazon Echo Support
Amazon Echo DotAmazon Echo Dot Support
Amazon Echo PlusAmazon Echo Plus Support
Amazon Echo Help VideosEcho Video Support
Alexa Smart HomeAlexa Smart Home Support
Amazon DevicesAmazon Device Support
Apple HomeKitApple HomeKit Support
Apple HomePodApple HomePod Support
Apple Watch

Apple Watch Support

Apple Watch Manuals

August Smart LockAugust Smart Lock Support
Bose Smart SpeakerBose Smart Speaker Support
Google Home, Google Home Mini, Google Home HubGoogle Home Support
Ecobee Smart Home TechnologyEcobee Smart Home Support
Harman Kardon Smart SpeakerHarman Kardon Support
Hive Smart ProductsHive Smart Products Support 
Nest Smart Home ProductsNest Support
Samsung SmartThingsSmartThings Support
Samsung Galaxy Home (Bixby Virtual Assistant)Samsung Galaxy Home Support
Sonos, Sonos Beam, Sonos OneSonos Support

Related: Troubleshooting Internet connectivity issuesTroubleshooting WiFi Connectivity | Unable to connect to the Internet

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Additional third-party support

Here are some additional resources for third-party support that can assist your in your troubleshooting needs. To access the support you require:


  1. Find the brand that you are trying to troubleshoot
  2. Click the link beside the brand to be taken to the third-party support website.


Company / BrandSupport Website Link
AppleOfficial Apple Support 
ArrisARRIS Support + Contact 
BlackberryBlackBerry Support 
BrotherSupport Center - Brother Canada 
CanonConsumer Support | Canon Canada Inc. 
ChromecastChromecast Help 
CiscoCisco – Canada 
D-LinkD-Link Support 
EpsonEpson® Official Support | Epson Canada 
GatewayGateway Contact Support 
HitronHitron Technologies Support
HPContact HP - Phone Assist | HP® Canada 
LenovoLenovo Official CA Site
LG CanadaLG Support | LG Canada 
LexmarkLexmark Product Support
LinkSysOfficial Linksys Support Site - User Guides & FAQs 
LogitechLogitech Support
McAfeeMcAfee Consumer Support
NetgearSupport | NETGEAR 
NetflixNetflix Help Center 
NintendoNintendo Support
NokiaCustomer support | Nokia phones 
Norton/SymantecNorton Support (US) - Phone and Chat Support 
PanasonicPanasonic - Support 
PlayStationSony PlayStation Support
RokuRoku Support
SanyoSanyo Support
SharpSharp Support
SMCSMC Data Sheets, Setup Guides & Support Videos
SonosSonos Customer Care

Sony Support (by product type)

ToshibaToshiba Support (by product type)
Trend MicroTrend Micro Home Office Support
Trend Micro BusinessTrend Micro Business Support
UnidenUniden Support
ViewSonicViewSonic Support
VizioVizio Support
XboxXbox Support


Please check back from time to time as we will be updating this page with new resources as required.

Related: Troubleshooting Internet connectivity issuesTroubleshooting WiFi Connectivity | Unable to connect to the Internet

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