How to make or cancel appointments

Document created by shaw-alexander on Nov 21, 2018Last modified by shaw-colin on Jun 3, 2019
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There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us.

Visit to make or update your Shaw appointment.


Make or cancel an appointment via chat with My Shaw app

You can also use this option to make or cancel an appointment with Shaw. The fastest way to contact us is via the My Shaw app. For appointment inquiries:

  1. Log into the My Shaw app
  2. Click the Chat option
  3. Click Appointment Inquiries


Visit our My Shaw app page to learn more.


  • If you are looking to update your services you can view our offers through our Shaw offer page found here:
  • You can also connect to a Shaw agent for topics like technical support, ordering new services, scheduling a move, billing and account support, and more! Support representatives are available every day from 7:00 a.m. until 10:00 p.m. PST.


For a list of all of our contact options, please visit our Contact Us page.

Did You Know:


You can also use our regular Web chat to set up or cancel and appointment. Simply visit our contact us page to begin your chat now.




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Download the My Shaw app today.

It’s the fastest way to connect with a Shaw rep.