Feb 12 | End of Life of the Pace Tahoe

Document created by shaw-colin on Dec 6, 2018Last modified by shaw-colin on Dec 7, 2018
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As of Feburary 12, 2019, Shaw customers will no longer be able to access any video programming using the following digital box model:

 

Example of a Pace Tahoe

(Click to enlarge)

Pace Tahoe

 

If you actively use this digital box, you will have received a call or message from a Shaw Customer Care agent to discuss this change and hardware replacement options. If we missed you, don’t worry, just contact us when convenient to avoid any interruption to your viewing experience.

 

Frequently asked Questions

 

What does ‘End of Life’ mean?

  • Customers using a Pace Tahoe will no longer be able to receive/view any channels and/or Video On Demand content using the digital box.
  • You will not be able to re-activate or add Pace Tahoe set top boxes to your account.

 

Why will Shaw no longer be supporting this digital box?

  • As part of a multi-year effort, we’re streamlining our products so that we can provide you with the best TV experience possible. To learn more about our TV equipment options, please contact us to avoid any interruption to your viewing experience.

 

What should I do with my Pace Tahoe when it is no longer working?

  • You are not required to return your digital boxes to Shaw. Your digital boxes can be recycled free of charge at local electronics stores or landfill sites.

 

How can I access TV programming once my Pace Tahoe is no longer working?

  • As a valued customer, we appreciate your patience and understanding as we work to make your TV viewing experience better. Simply contact us to learn more about your equipment replacement options.
  • You can still stream live TV on your computer, or on the go using your mobile device with FreeRange TV. Visit shaw.ca/FreeRange to learn more.

 

Download the My Shaw app today.

It’s the fastest way to connect with a Shaw rep.

  

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